Reservations Agent

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Are you detail-oriented, personable, and eager to grow your career in hospitality? Do you thrive in a fast-paced environment where every guest interaction creates lasting memories? Join our Room Reservations team at the iconic Castle in the Rockies where world-class service meets the stunning beauty of the Canadian Rockies.

As a Room Reservations Agent, you are the first point of contact for guests, ensuring every booking is handled accurately, efficiently, and professionally while helping create memorable experiences.

Starting Rate: $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.93.

Job Duties Include:  

• Consistently offer professional, engaging, and proactive service in all guest interactions
• Handle room reservations for leisure, group, and tour guests, ensuring accuracy and attention to detail
• Produce and audit daily reservation reports, maintaining up-to-date guest and booking information
• Communicate promptly and courteously with guests and clients via email and telephone, including monitoring Reservations voicemail
• Collaborate closely with Sales, Front Office, and Accounting teams to ensure all guest expectations are met or exceeded
• Support other Reservations segments (Leisure, Tour, Group) as needed
• Perform other duties as assigned to support the smooth operation of the department

What Makes This Role Special?

• You’re the start of every story. Guests’ journeys begin with you, you are their first impression of Fairmont Banff Springs.
• You’ll learn and grow. Develop your skills in Reservations, Revenue Management, and guest service with world-class training and advancement opportunities within Accor’s global network.
• You’ll live the dream. Imagine finishing a shift and stepping outside to mountain views, adventure trails, and a community of hospitality professionals who share your passion.

This isn’t just a desk job, it’s an opportunity to be part of something iconic. Every call and email connects you with guests embarking on unforgettable experiences, and every detail you manage contributes to the legacy of one of the world’s most celebrated hotels.

Your Skills & Qualifications:

• Previous experience in a reservations or sales environment is an asset
• A commitment of at least one year to the role
• Proficiency with Opera Property Management System (PMS) and Central Reservations System (CRS) is preferred
• Strong interpersonal, organizational, and administrative skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office applications, including Word and Excel
• Flexibility to work various shifts and weekends, and the ability to sit for extended periods

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com