Reservation Executive

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

We are seeking a highly organized and customer-focused Reservation Executive to join our team in Mumbai, India. As a Reservation Executive, you will play a crucial role in managing room reservations, processing bookings, and ensuring a seamless experience for our guests. This position requires exceptional attention to detail, strong communication skills, and a commitment to delivering outstanding service.

• Handle incoming reservations through various channels, including phone, email, and online booking systems
• Confirm reservation details with guests, including dates of stay, room type, and special requests
• Maintain accurate records of all reservations, cancellations, and modifications in the reservation system
• Provide information to potential guests regarding room availability, hotel amenities, rates, and policies
• Input and update reservations in the Property Management System (PMS) or Central Reservation System (CRS)
• Collaborate with Front Desk and Housekeeping teams to ensure accurate guest arrivals and room assignments
• Handle guest inquiries and concerns related to reservations promptly and professionally
• Monitor room rates, availability, and promotions to maximize revenue per available room (RevPAR)
• Assist in up-selling room upgrades, packages, and services to increase hotel revenue
• Prepare and submit reports on reservation trends, occupancy, and cancellations
• Perform daily, weekly, and monthly reservation audits to ensure accuracy and compliance with internal processes

• High school diploma or equivalent (Bachelor's degree in Hospitality or related field preferred)
• Previous experience in hotel reservation or front desk position
• Proficiency in Property Management Systems (PMS), booking engines, and MS Office Suite
• Excellent verbal and written communication skills
• Strong customer service orientation with a professional demeanor
• Exceptional attention to detail and ability to accurately enter information
• Problem-solving skills with the ability to resolve conflicts and offer solutions effectively
• Excellent time management skills and ability to handle multiple tasks in a fast-paced environment
• Knowledge of hospitality industry trends and best practices
• Ability to work flexible hours, including evenings, weekends, and holidays
• Multilingual ability is a plus