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ibis Mumbai Airport, Mumbai, India

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REF59688S

Reservation Executive

Region

MEA SPAC


Job Description

  1. Reporting to Director Of  Sales of the hotel, in her absence to the Duty Manager.
  2. Constant upkeep of Opera Cloud Reservations system through updating of rates systems, validity dates, mail messages, availability control 
  3. Check no shows from previous day and give details to Duty Manager for processing and follow up.
  4. Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
  5. Reconfirm all arrivals 1 day prior to arrival and ensure all relevant information is available to Front Desk by the evening prior to arrival Ensure an accurate and complete guest history exists for all return guests and that details of arrivals etc. are communicated to Management
  6. Assist in preparation and checking of rate manual, ensure rates and rates schedule in computer system are correct.
  7. Communication with DOS and sales department to forward all possible leads and feedback from inbound and corporate markets.
  8. Communication between Front Office and Reservations Office open and reciprocal.
  9. Ensure completion of daily duties, eg. Correspondence, filing, reports, etc. Adherence to Emergency Communication procedures ensuring that

Qualifications

1 or 2 years of experience in reservation.

Knowledge Opera PMS & Opera Cloud.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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