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  1. Integral
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  3. MOVENPICK
  4. Governança

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Mövenpick Al Khobar, Al Khobar, Saudi Arabia

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REF26882B

Reservation Agent

Region

India, Middle East & Africa


Job Description

As our next Reservation Agent, you will be:

  • Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations
  •  Increases and optimises room sales in line with the brand and hotel's sales policy
  • In this role you ensure guests receive a warm welcome and assistance as requested in line with the Company standards.
  • Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
  • Handles reservations by applying the various step-by-step processes defined by the brand.
  • Enters reservation details precisely and correctly.
  • Ensures that information is passed on to the people concerned.
  • Confirms the reservation; takes care over written communications.
  • Communicates and cooperates with the other hotel departments.

Qualifications

  • Guest focused personality is essential
  • Experience is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities
  • Fluency in English, additional languages are a plus

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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