1. Integral
  2. Permanente
  4. Vendas e Marketing


Majlis Grand Mercure Residence Abu Dhabi, Abu Dhabi, United Arab Emirates



Reservation Agent



Job Description

ALL about the role:

Often the first point of guest contact, your main role is assisting and completing individual and group reservations for our guests - ensuring a smooth start to their stay with us and leading our Reservations team as well as:


  • Meeting the needs of inbound FIT reservations and groups from the taking of the inquiry, conversion of the business, assisting with organization of the group, through to ensuring successful on-site coordination of the group
  • Maintain fluency with the Accor Live Limitless Loyalty Program
  • Oversee accuracy of room blocks, reservations, and rate codes
  • Process all reservation requests, changes, and cancellations with different channels
  • Identify guest reservation needs and determine appropriate room type
  • Explain guarantee, special rate, and cancellation policies to callers
  • Accommodate and document special requests  
  • Follow sales techniques to maximize revenue  
  • Respond to any challenges found for accommodating rooming requests  
  • Set-up proper billing accounts according to Finance policies  
  • Troubleshoot and resolve guest issues or escalate/refer to appropriate department 


ALL about you:

  • Experience with OPERA property management system or similar 
  • Relevant experience in a similar role
  • Experience with Groups is advantageous
  • Service oriented with an eye for detail
  • Confident & articulate communication, relationship & networking skills
  • Time management skills with the ability to multitask 
  • Entrepreneurial spirit with drive, ambition & high level of energy
  • Passion for hospitality
  • Experience in the Hotel Industry

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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