Regional Sales Coordinator - Group Market

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! 

The Regional Sales Coordinator supports one or more Regional Account Directors across the Fairmont Waterfront, Fairmont Hotel Vancouver, and Fairmont Pacific Rim. This role ensures the smooth and efficient operation of the sales office while providing high-level administrative and client service support.

What Is in It for You

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• Competitive salary starting at $62,000, with annual reviews based on market trends, performance, and capabilities
• Opportunity to work alongside passionate hospitality professionals dedicated to creating exceptional guest experiences
• Complimentary meals during shifts through our Colleague Dining Program
• Travel reimbursement for TransLink monthly passes
• Complimentary dry cleaning of business attire up to $50 per month
• Comprehensive benefits package including medical, dental, vision, life, and disability insurance
• Company-matched pension plan and enrollment in the Accor Group Registered Retirement Savings Plan (GRSP)
• Starting with 10 days of paid vacation per year, increasing with service, plus 12 statutory holidays and paid birthday leave
• One complimentary hotel stay with breakfast for two through our Be Our Guest program, plus global employee discounts at Accor properties
• Opportunity to work in a luxury hotel within a historic Vancouver landmark dating back to 1939
• Access to learning programs through our Academies and discounted courses through eCornell
• Career growth opportunities within the global Accor network, supporting long-term development and mobility

What You Will Be Doing

• Consistently deliver professional, engaging, and friendly service
• Provide administrative support to the Regional Account Director and team members as required
• Assist in coordinating and hosting FAMs, site inspections, client events, sales calls, and educational visits
• Support the development and maintenance of client relationships
• Respond to internal and external clients in a timely, professional manner via email, phone, and in person
• Communicate with other hotel departments to ensure timely distribution of important information
• Create and maintain accurate client accounts in Opera Sales & Catering
• Assist with month-end reviews, production reports, and maintaining accurate sales activity logs
• Support preparation of sales trips, including sales kits, gifts, and travel arrangements
• Embody the values of Fairmont Hotels: Respect, Belonging, Integrity, Empowerment, and Excellence
• Manage client requests when the Regional Account Director is out of office
• Provide clients with requested collateral and hotel information
• Prepare proposals, contracts, and addendums as required
• Prepare daily welcome cards and amenities
• Handle telephone inquiries efficiently and professionally in accordance with Fairmont standards
• Maintain strong knowledge of Fairmont Hotel Vancouver, Fairmont Pacific Rim, and Fairmont Waterfront
• Multitask and prioritize requests within deadlines set by the Regional Account Director
• Perform other duties as assigned

What We Are Looking For

• Intermediate to advanced computer skills, including Microsoft Word, Excel, PowerPoint, and Publisher
• Knowledge of hotel services and facilities
• Experience with Opera Sales & Catering, Reservations, and Property Manager is an asset
• Excellent verbal and written communication skills
• Flexible and able to meet and exceed guest expectations
• Previous hotel sales experience is an asset
• Strong team player who is professional, enthusiastic, organized, and self-starting
• Strong interpersonal skills with a desire to develop presentation skills
• Proven ability to multitask and maintain a positive attitude in a demanding environment
• Proven ability to independently prioritize tasks and guest needs in the absence of the Sales Leader for extended periods

Physical Aspects of Position

• Seated computer work, including constant use of keyboard and mouse
• Occasional use of ladders, stairs, and ramps
• Occasional standing, walking, kneeling, and bending

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS