Recreation Manager

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Recreation Manager. The Recreation Manager reports to the Director, Leisure & Recreation and is responsible for the management and operational oversight of all recreational programs and facilities at the resort, including pools, beach, spa activities, golf, kids’ camp, and seasonal resort activities. This role ensures programs are delivered safely, efficiently, and in alignment with Fairmont luxury service standards. The Recreation Manager is accountable for staff development, guest engagement, departmental revenue, and operational excellence. 

What you will be doing:

Strategic Leadership & Program Development

• Develop and provide input on recreational programs and activities that enhance the guest experience and align with resort objectives.
• Recommend content and activities for holiday and peak-season programs for children and adults, in collaboration with the Marketing, Food & Beverage, and Leisure teams.
• Monitor participation, forecast demand, and optimize scheduling and inventory for maximum engagement and revenue.
• Collaborate with the Marketing team to promote recreation offerings and seasonal packages.
• Identify opportunities for innovation in recreation programming to differentiate the guest experience.

Operations Management

• Oversee daily operations of all recreational facilities, including pools, beach, spa activities, kids’ camp, golf, and resort events.
• Ensure all recreational activities are conducted safely and comply with health, safety, and hygiene standards.
• Maintain facilities, equipment, and inventory to provide seamless guest experiences.
• Monitor departmental budgets, expenses, and payroll while implementing cost-control measures.
• Ensure compliance with all local regulations (e.g., pool chemical balance, lifeguard certifications).
• Supervise cash handling and point-of-sale systems for recreation services and retail.

People Leadership & Staff Development

• Lead, mentor, and inspire the Recreation team to deliver exceptional service and memorable experiences.
• Oversee staff training, coaching, goal-setting, and professional development.
• Ensure proper staffing levels to meet operational and guest requirements.
• Assist People & Culture and department leadership with recruitment, succession planning, and performance management.
• Foster a positive team culture, recognize achievements, and motivate staff to exceed guest expectations.

Guest Experience & Brand Standards

• Champion guest-focused initiatives to enhance satisfaction, engagement, and loyalty.
• Respond to guest inquiries, concerns, or complaints with professionalism and urgency.
• Ensure recreation service delivery reflects Fairmont luxury brand standards.
• Track guest feedback and engagement metrics to continuously improve programs and offerings.

Cross-Department Collaboration

• Work closely with Food & Beverage, and other resort departments to coordinate programs and events.
• Collaborate with operational teams to maximize guest engagement.
• Represent the Recreation department in property meetings, committees, and service improvement initiatives.

Other Duties

• Perform additional duties as assigned to support the overall success of the Recreation department and resort operations.

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 3+ years of progressive experience in recreation management or related hospitality leadership roles.
• Proven ability to plan, implement, and oversee recreational programs and activities.
• Experience in a luxury resort or hotel environment is required.

Education

• Diploma or Degree in Hospitality Management, Recreation, or a related field required.

Skills & Competencies

• Strong leadership and people management skills with experience in building high-performing teams.
• Excellent organizational, communication, and guest service skills.
• Ability to work independently and collaboratively across departments.
• Proficiency in Microsoft Office Suite and point-of-sale systems.
• Knowledge of recreation programming trends, safety standards, and operational best practices.

Other Requirements

• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods, move around resort facilities, and occasionally lift up to 25–30 lbs.
• High level of professionalism, integrity, and emotional intelligence.
• Ability to respond quickly and effectively in emergency situations.
• Swimming ability is an asset but not required.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.