Recreation & Fitness Centre Receptionist

"Why work for Banyan Tree Doha?
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.

Key Responsibilities:

• Greet guests warmly and professionally upon arrival.

• Answer phone calls, emails, and other inquiries promptly and accurately.

• Schedule membership appointments and maintain an up-to-date reservation system.

• Ensure guest profiles and preferences are accurately recorded.

• Explain Recreation and Fitness Center services, products, promotions, and packages to guests.

• Handle check-ins and check-outs, including billing and payment processes.

• Maintain cleanliness and organization of the reception area and relaxation zones.

• Coordinate with Recreation Team to ensure a seamless service flow.

• Upsell Fitness Center Memberships.

• Resolve guest complaints or concerns promptly and professionally.

• Follow opening and closing procedures of the Recreation Department.

• Ensure compliance with all health, safety, and hygiene regulations.

Qualifications:

• Proven experience in a receptionist or front desk role, preferably in a Recreation, Spa or hospitality setting.

• Excellent communication and interpersonal skills.

• Strong organizational skills and attention to detail.

• Ability to multitask and remain calm under pressure.

• Professional appearance and positive attitude.