Receptionist

SO/ Sotogrande is a tribute to fashion, design, gastronomy and golf on the Andalusian coast. Surrounded by green hills and valleys overlooking the Mediterranean, SO/ Sotogrande Spa & Golf Resort is located in a unique enclave. The resort has recovered the cozy spirit and essence of the old Cortijo de Santa Maria de la Higuera, turning it into an idyllic place where families and friends celebrate life, enjoy serenity together, and a healthy and contemporary lifestyle.

It is the preferred destination on the Costa del Sol for golf lovers, enjoying a privileged location surrounded by the 7 best golf courses in Europe. It has 152 rooms and 36 suites and exceptional facilities among which you can enjoy: 3 outdoor swimming pools, private gardens, Kid's Club, 2,800 m2 of spa and fitness and bright event rooms with views. Its gastronomic offer consists of 4 Restaurants & Bars, where you can enjoy the traditional flavors of Andalusia, proposals with a renewed vision and signature cocktails.

What you will do as part of our team:

• Welcome guests with a warm and friendly demeanor, ensuring a positive first impression.
• Assist guests with check-in and check-out procedures, including verifying reservations and processing payments
• Respond promptly and professionally to guest inquiries, requests, and complaints, resolving issues to ensure satisfaction.
• Provide accurate information about resort facilities, services, and local attractions.
• Manage room reservations, cancellations, and modifications using the property management system
• Coordinate with other departments to ensure special requests, such as early check-ins or specific room preferences, are fulfilled.
• Record income and settle customer accounts ensuring that service standards are met.
• Promote resort amenities, services, and upgrades to enhance guest experiences and drive revenue.
• Offer personalized recommendations for dining, spa treatments, and activities within the resort.
• Keep your work station tidy and with all the necessary material according to guidelines.
• Handle incoming calls, emails, and messages professionally and efficiently.
• Communicate effectively with housekeeping, concierge, and other departments to ensure smooth operations.
• Assist in coordinating guest arrivals, departures, and transportation arrangements.
• Prepare reports on room occupancy, revenue, and guest feedback for management review.
• Print and check all your cash transactions and negative postings before the end of your shift.
• Ensure that the Police report is sent correctly on a daily basis.
• Assist and support the Bell Boy, Concierge when the occasion requires it.

• Driving license and own vehicle.
• High school diploma or equivalent; hospitality or tourism education preferred.
• Fluent in English (oral and written), have a third language (it is valued).
• Previous experience as a receptionist or in a guest-facing role, ideally in a luxury hotel or resort will be valued.
• Knowledge of the OPERA program (valued).
• Strong interpersonal and problem solving skills.
• Be highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus on the needs of the guest while remaining calm and courteous.

• Attractive incentive plan.
• Significant discounts on Hotel services.
• Discounts in Accor group hotels and collaborating companies.