Reception Team Member

Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. 

Our mission is to make the impossible possible to realise your dreams. 

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 

WHAT YOU WILL BE DOING:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Dealing with payments (credit cards and cash
• Communicate with guests by emails and on the phone
• Willing to work morning or afternoon shifts according to the needs of the business
• Enrol our guests to Accor Loyalty Membership
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Service focused personality is essential; experience is an asset
• Dealing with guest complaints following Accor standards
• Great Communications with all departments
• Making sure all important information is passed to next shift and your colleagues
• Assure task list has been done
• Being proactive in sorting-out problems
• Working with Opera or a related system are a plus
• Fluency in English

PERKS FOR YOU:

• Employee benefit card offering discounted rates at Accor worldwide
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Eye Test Vouchers
• Staff Uniforms Provided
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21