Raffles Service Executive – Groups & Reservations

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

The key responsibilities of a Raffles Service Executive – Groups & Reservations are the coordination and management of all rooms and logistics requirements for all Corporate, Leisure and VIP group bookings.

Primary Responsibilities

Manages Group Operations

• The key responsibilities the coordination and management of all rooms and logistics requirements for all Corporate, Leisure and VIP group bookings.
• Ensures that the rooms are blocked as per contracted for all Corporate, Leisure, Government Delegations and High-Profile Group event bookings
• Point of contact for external event organizer to manage and execute all logistics requirements prior to arrival
• Facilitates daily communication between Sales, Revenue, Food and Beverage, Banquet Operations and Front Office colleagues regarding inventory and room assignment requirements
• Follow up closely on sales leads and enquiries so as to prevent any hogging of rooms
• To support room revenue strategies by ensuring the accuracy and integrity of group blocks in system
• To ensure all dining reservations associated to the Group is made.
• To ensure all preferences for the group are captured accurately, in particular – arrival and departure times, dietary preferences, flight details and group itinerary.
• To ensure billing instructions are updated according to the contract from Sales and to ensure clear communication on any changes.
• To explore potential avenues for seamless Group bookings system
• To support Revenue in Rooms and Food and Beverage daily reporting and promotional campaigns
• Performs any other duties and responsibilities that may be assigned.

Manages Reservations Operations

• Support daily reservations operations, including handling consortia and Special Account bookings when required.
• Ensure all reservation details are accurately updated in Opera, maintaining consistency with hotel standards.
• Assist in optimizing room utilization and rate management through accurate reservation handling.

Candidate Profile

Knowledge and Experience

• Knowledge of Opera and CRS, and GDS is an asset
• Strong knowledge of Microsoft Office (Excel, PowerPoint, Words) is required
• Project and Event management skills

Competencies

• Excellent communication and organizational skills
• Service oriented with an eye for details
• Multicultural awareness and ability to work with people from diverse cultures
• Self-starter, Self-motivated and energetic
• Flexible and react quickly to different situations
• Displays initiative and creativity in problem solving
• Coordinate and communicate with different stakeholders on the details of the group effectively
• Highly organized with the ability to manage multiple projects under time constraint
• Strategic thinking with a proven ability to mobilize theory into action
• Sense of urgency

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.