Quality Assurance Manager

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Summary of Responsibilities:
Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following: 

• Ensuring that all company policies and procedures are followed by all employees.
•  Monitoring the progress of projects to ensure that deadlines are met.
• Working with management to develop new quality control processes and procedures.
• Conducting investigations into employee complaints about health or safety issues.
• Participating in regular staff meetings to discuss quality issues and concerns.
• Serving as a liaison between management and other departments such as engineering, Housekeeping, and front office.
• Conducting training sessions on quality control methods and techniques to ensure that all employees are familiar with best practices
• Reviewing data from internal audits and investigations to identify problems or determine whether corrective action is necessary
• Monitor compliance to quality policies, procedures, and objectives.
• Monitor and analyze data to identify trends and areas of concern, and develop strategies to address them.
• Investigate customer complaints and take appropriate corrective action.
• Develop, implement, and maintain quality control procedures.
• Train employees in quality control procedures.
• Perform quality assurance reviews.
• Monitor scrap levels and investigate root causes of defects.
• Manage and maintain the company's internal quality audit program for audits - internal and external.
• Stay up-to-date with industry trends and changes in regulations to ensure compliance.
• Prepare quality reports for management.
• Participate in continuous improvement initiatives.
• Experience of sustainable solutions with knowledge of sustainability principles and concepts related to the built environment.
• Familiarity with environmental management systems
• Communicate and coordinate with internal and external stakeholders to promote sustainability efforts.
• Design and implement long-term sustainable strategies that align with corporate goals
• Monitor sustainability metrics and compile reports outlining the effectiveness of sustainability initiatives.
• Other duties as assigned.

Requirements:

• Proven experience in quality assurance department or relevant role.
• Thorough knowledge of methodologies of quality assurance and standards.
• Excellent numerical skills and understanding of data analysis/statistical methods.
• Good knowledge of MS Office and databases.
• Outstanding communication skills.
• Great attention to detail and a results driven approach.
• Excellent organizational and leadership abilities.
• Reliable and Trustworthy.
• BSc/BA in business administration or relevant field.
• Certification of quality control is a strong advantage (ISO 9000 etc.)

Experience and skills include:

· 1-2 years in Housekeeping or related area.

· Service focused personality is essential

· Be physically fit to Constant standing and walking throughout shift

· Frequent lifting and carrying up heavy objects

· Frequent kneeling, pushing, pulling, lifting

· Occasional ascending or descending ladders, stairs and ramps

· Displays a high level of positive energy in all interactions

· Is a team player that contributes to and proactively assists co-workers.

· Ability to work a flexible roster depending on departmental needs

· Ability to focus attention on guest needs, remaining calm and courteous at all times