Assistant Housekeeping Manager

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. We know that to offer our guests the best, we first need to offer our employees the best. That is why you'll find exceptional work opportunities-throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific-as well as industry-leading training, career development, recognition and rewards, Fairmont Hotels & Resorts is a celebrated collection of hotels that included landmark locations like London's The Savoy, New York's The Plaza and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment: we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Scope of Position:

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts, is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping- and Training Manager, will inspire your team – not only to ensure exceptional guest rooms, public areas, and heart of the house areas, but also to grow their careers with Fairmont.

Responsibilities:

• Taking leadership responsibilities in the absence of Executive Housekeeper- and Assistant Housekeeping Manager.
• Consistently offer professional, friendly, and engaging service.
• Manage the quality and standards of rooms and public areas.
• Responsible to manage the quality of skills per staff member.
• Manage the housekeeping department’s training requirements.
• Responsible to do the HSK induction for all new staff and trainees.
• Assist Talent & Culture with Induction Talks
• Supervise the day-to-day operation of the department to ensure service standards are followed and maintained.
• Ensure all standard changes are communicated effectively throughout the department.
• Ensure your availability for the need of your expertise in other departments.
• Ensure Training manuals are up to date and easily accessible.
• Ensure that all daily reports are given to room attendants and standards and quality are briefed.
• Ensure that room quality checks are done daily.
• Ensure that staff quality checks are done daily.
• Motivate good relationships amongst employees.
• Ensure that the grooming of staff is maintained.
• All delegated tasks must be completed effectively.
• Ensure that staff have the correct equipment and chemicals to do the job effectively.
• Ensure all trainees have an induction HSK schedule.
• Ensure that all staff coming for HSK induction are groomed in the essence of HSK.
• Ensure minimal knowledge of several committees (Forums) of the company.
• Effectively implement roadshow for new products when required.
• Ensure that CG training calendar is adhered to by Admin PA and PA Supervisor. 
• To ensure effectiveness in training timelines.
• To ensure the room’s quality is maintained.
• Monitor labour costs while ensuring effective scheduling and department productivity.
• Address guest concerns and react quickly; logging and notifying proper departments as required.
• Manage the departmental budget in responsible manner.
• Ensure effective communication, including coaching and performance management.
• Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently.
• Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.
• Attend regularly scheduled departmental meetings.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Participate in the Duty Manager program.
• Provide excellent service ensuring the smooth running in operations.
• Be proactive in all HSK outlets training needs.
• Have effective communication with other departments.
• Ensure that the department adheres to LHW/Mystery guests standards etc.

• Grade 12 or equivalent.
• A Hospitality Management qualification is a strong recommendation.
• Experience in Housekeeping, hospitality.
• 5 Years Training and Leadership Position.
• Proficiency in English (Verbal, Written, Reading).
• Superior Customer Service Above average problem-solving skills.
• Be able to communicate at all levels of the organization.
• Well-developed supervisory skills.
• Leadership Pipeline
• Coaching
• Teaching
• Butler Training

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.