Pool and Beach Attendant

Summary

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

As a Pool and Beach Attendant, you will play a crucial role in maintaining cleanliness, safety, and a high level of service in all guest areas. Your focus will be on preparing and maintaining these spaces, ensuring the comfort and satisfaction of our guests, and assisting with their requests to enhance their experience.

Responsibilities

• Promote teamwork between the Pool and Beach F&B team and the Recreation team to deliver seamless, luxurious service to guests, residents, and members.
• Adhere to the hotel's grooming standards to ensure a professional and polished appearance.
• Ensure smooth daily operations of the Recreation sub-departments, focusing on service, maintenance, safety, and hygiene.
• Regularly check the pool and beach areas to ensure they are clean, safe, and ready for guest use.
• Attend daily Pool & Beach briefings to maintain clear and effective communication within the team.
• Ensure that only members, hotel guests, or legitimate entries are allowed access to the pool and beach areas.
• Assist guests and members with towels, umbrellas, sun loungers, and any other requests to ensure a comfortable stay.
• Follow and adhere to all Standard Operating Procedures (SOPs) and the Emergency Action Plan.
• Immediately report any accidents, incidents, or hazards to management.
• Ensure all equipment and furniture are clean, well-maintained, and free of hazards. Address any maintenance needs as required.
• Adhere to all legal and statutory requirements, including fire safety, health regulations, and licensing.
• Be fully familiar with emergency procedures and your responsibilities in the event of an emergency.
• Comply with all hotel policies, including those outlined in the employee handbook, and adhere to company disciplinary and grievance procedures.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Experience

• Previous experience in a hospitality, pool, or beach-related role is preferred but not required.
• Excellent customer service skills with the ability to handle guest requests and complaints in a friendly and professional manner.
• Ability to work outdoors in various weather conditions, including heat, humidity, and sun exposure.
• Knowledge of pool safety rules and beach etiquette.
• Ability to work independently and as part of a team.
• Strong physical stamina and the ability to lift and carry items such as lounge chairs, towels, and umbrellas.
• Basic first-aid knowledge or certification is a plus.

Physical Requirements

• Ability to stand, walk, and remain on your feet for extended periods.
• Ability to lift and carry heavy objects such as lounge chairs, umbrellas, and supplies.
• Ability to bend, stoop, and reach while setting up and maintaining the pool and beach area.

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success