People & Culture Manager

An oasis immersed in well-being and nature, Raffles Sentosa Singapore is the first all-villa property in Singapore. Located on a clifftop, the new resort on Sentosa Island features 62 contemporary private pool villas surrounded by tropical gardens and views over the South China Sea.

Ranging from 230 square metres in size, each villa is a sanctuary for extended stays. As part of Raffles’ legendary welcome, guests will experience signature markers enlivened by the famous Raffles Butlers and a sustainably created Sentosa Sling. There will be five dining establishments, a spa offering next-generation wellness and a grand ballroom.

JOB SUMMARY

As the People & Culture Manager, you will be the custodian of the company culture and a strategic partner to the leadership team. You will lead the People & Culture function with a focus on creating a meaningful employee experience that reflects the values of Accor and Raffles Sentosa. This role encompasses talent acquisition, development, performance, engagement, and well-being, ensuring that every Heartist feels trusted, valued, and inspired to deliver exceptional guest experiences.

You will drive initiatives in employer branding, employee engagement, and diversity & inclusion, while ensuring compliance with local legislation and HR best practices. With a strong focus on learning, growth, and recognition, you will shape an environment where innovation, collaboration, and excellence thrive.

WHAT YOU WILL BE DOING

Culture & Engagement

• Champion the Raffles Sentosa and Accor values, ensuring they are embedded in all policies, processes, and practices.

• Foster a culture of trust, recognition, and empowerment, where every Heartist feels engaged and valued.

• Lead initiatives to strengthen diversity, inclusion, and well-being, ensuring a safe and equitable workplace.

• Coordinate employee engagement activities, CSR initiatives, and internal communication to enhance workplace culture.

Talent Acquisition & Employer Branding

• Drive strategic recruitment and selection to ensure the hotel has the right talent in the right roles.

• Build and maintain partnerships with local institutions, while leveraging social media and employer branding platforms.

• Oversee onboarding and induction programs to create an engaging experience for new Heartists.

• Implement retention strategies to minimise turnover and build a strong succession pipeline.

Learning & Development

• Partner with the Learning & Development Manager to identify training needs and design impactful learning journeys.

• Ensure each Heartist has a personal development plan and access to growth opportunities.

• Support leadership in talent assessments, succession planning, and career development conversations.

Performance & Recognition

• Lead the annual performance appraisal process, ensuring alignment with business strategy.

• Support leaders in providing ongoing coaching and feedback.

• Drive reward and recognition programs to celebrate milestones, achievements, and guest feedback.

Policies, Compliance & Employee Relations

• Ensure compliance with local labour laws, employment regulations, and Accor policies.

• Act as a trusted advisor to leaders on employee relations matters, resolving issues with fairness and integrity.

• Oversee compensation and benefits benchmarking, ensuring competitiveness and internal equity.

• Build harmonious union and labour relations through effective communication and collaboration.

Strategic HR Leadership

• Provide insights and recommendations to support business goals through workforce planning and HR analytics.

• Manage confidential and sensitive HR information with professionalism and discretion.

• Lead the People & Culture team, ensuring effectiveness, development, and alignment with the hotel’s strategic priorities.

• Bachelor’s degree in Human Resources or related field.

• Minimum of 8 years of progressive HR experience, with at least 3 years at managerial level.

YOUR EXPERIENCE AND SKILL REQUIRED

Knowledge and Experience

• Strong knowledge of Singapore labour laws, industrial relations, and employment visa requirements.

• Up-to-date on HR trends, best practices, and future workplace strategies.

Competencies

• Strong leadership with a coaching mindset and the ability to inspire and influence across all levels.

• Excellent interpersonal and communication skills, with multicultural awareness.

• Skilled in building trust, resolving conflicts, and managing complex employee relations cases.

• Strong organisational skills with the ability to multitask and prioritise in a dynamic environment.

• Proactive, innovative, and adaptable to change.

• High integrity, self-motivation, and resilience.

• Ability to balance strategic thinking with hands-on operational execution.