People & Culture Manager

ibis Styles Johor Iskandar Puteri, a trendy, vibrant premium economy hotel with creative and playful designs managed by AccorHotels. Located within Johor’s new administrative capital, Iskandar Puteri, less than half an hour drive from Johor Bahru city centre as well as Singapore.

With close proximity to Legoland Malaysia, Puteri Harbour, EduCity™ and surrounded by the SiLC green business park, makes it perfect for both business and leisure travelers.

Featuring 152 stylish rooms inspired by a cocoa design theme throughout the hotel, facilities include complimentary high speed Wi-Fi, gym, restaurant, a chic café deli bar, and 4 function rooms that are bursting with energy, and colorful décor will create a truly unique FEEL WELCOME guest experience.

We are seeking a dynamic and empathetic People & Culture Manager to join our team in Gelang Patah, Malaysia. In this pivotal role, you will be instrumental in building and nurturing a positive workplace culture while driving strategic people initiatives that support our organizational goals. You will partner with department leaders to foster an inclusive, engaging environment where colleagues thrive and contribute their best work. This position offers the opportunity to make a meaningful impact on our organization's success through innovative people practices and authentic leadership.

• Partner with department leaders to align People & Culture initiatives with business objectives, providing strategic guidance on organizational design, workforce planning, and talent development
• Lead full-cycle recruitment efforts for critical roles, ensuring alignment with organizational values and service standards; mentor junior team members on recruitment best practices
• Manage employee relations matters with fairness, consistency, and confidentiality; investigate concerns, resolve conflicts, and provide recommendations to leadership
• Drive performance management processes including goal setting, performance reviews, and development planning; support identification of high-potential talent and succession planning opportunities
• Foster a culture of trust, respect, and open communication by implementing and monitoring engagement initiatives that enhance retention, morale, and colleague satisfaction
• Oversee benefits administration and colleague education, ensuring understanding and engagement across the organization
• Ensure compliance with all applicable labor laws, regulations, and company policies; maintain accuracy and integrity of HR systems, reporting, and personnel records
• Analyze key HR metrics such as turnover, absenteeism, and engagement; provide actionable insights and recommendations to leadership
• Identify opportunities for process improvement and implement scalable, efficient solutions that enhance operational excellence
• Coach and support leaders on performance management, employee relations, and leadership effectiveness; champion a culture of continuous feedback and growth
• Support training and development initiatives that strengthen leadership capability and colleague experience across all levels

**Experience & Skills**

• Minimum 2-3 years of progressive Human Resources experience, preferably within hospitality, service industry, or a related field
• Demonstrated expertise in employee relations, talent acquisition, and performance management
• Strong knowledge of employment law, HR best practices, and compliance requirements
• Proven ability to influence, coach, and partner effectively with leaders at all levels
• Excellent interpersonal, communication, and active listening skills
• Strong analytical and problem-solving abilities with attention to detail
• Proficiency with HR systems, data analysis, and reporting tools
• Experience developing and implementing engagement strategies and initiatives
• Conflict resolution and mediation skills
• Ability to balance strategic thinking with operational execution
• Solutions-oriented mindset with a proactive approach to challenges
• Experience managing multiple priorities in a fast-paced environment

**Education**

• Bachelor's degree in Human Resources, Hospitality, Business Administration, or related field (preferred)

**Personal Attributes & Leadership Style**

• High level of professionalism, confidentiality, and integrity
• Emotional intelligence with strong empathy and sound judgment
• Inclusive and collaborative leadership approach that fosters belonging
• Flexible and adaptable mindset with resilience in dynamic environments
• Transparent communicator who builds trust through open dialogue
• Motivational presence that inspires colleagues and leaders alike
• Detail-oriented with strong organizational skills
• Commitment to supporting and developing others
• Genuine passion for creating a positive workplace culture

**Domain Expertise (Preferred)**

• Experience in luxury hospitality or premium service environments
• Familiarity with change management initiatives
• Knowledge of organizational development and culture transformation
• Experience with HR compliance audits and reporting