Outlets Manager

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! 

What you’ll do

We are looking for an experienced Outlets Manager to join the opening team at SLS Barcelona. Under the guidance of the Director of Food & Beverage, the Outlets Manager directs the operations of the Food & Beverage Restaurant and In-Room Dining within the hotel. The Outlets Manager assures the service is true to the SLS brand by fostering a team culture in which its members feel empowered to make decisions and take responsibility for their workload and professional development.

• Manage and oversee the entire restaurant and In-Room Dining operations.
• Ensure the food & beverage concept of the restaurant is well executed and expectations of guests and the team are accomplished whilst continually looking for areas to improve.
• Continually update service offerings in line with trends and guest expectations.
• Manage food & beverage costs control.
• Ensure service and other standards according to SOPs are adhered to.
• Ensure cash handling procedures are followed and all stock items are managed. 
• Ensure that the food & beverage team is continually trained in product and menu knowledge.
• Oversee the preparation and presentation of food & beverages to meet set standards.
• Ensures that regular, on-going communication occurs in the restaurant.
• Contributes to the hiring process, conduct performance appraisals, and make personnel-related decisions.
• Ensures that food and beverage products are of the highest quality and presented effectively.
• Supports the Head of Bars & Restaurants in various administrative tasks, including departmental reports and strategic planning.
• Facilitates the integration of new hires into the department through orientation programs and tailored training initiatives to enable successful job performance.

What we are looking for...

• Knowledge and experience in Spanish and Catalan tapas and cuisine.
• +3 years experience in hospitality within hotels/restaurants with high volume of food & beverage operations in a management role.
• Strong knowledge of the local food scene.
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Excellent verbal and written communication skills. Fluent in Spanish and English.
• You make people feel good - your team, guests and colleagues alike.  You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’s unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.

What's in it for you... 

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 

• The chance to challenge the norm and work in an environment that is both creative and rewarding. 

• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. 

• A competitive package and plenty of opportunity for development. 

• Excellent discounts across the entire Ennismore family of brands. 

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.