Outlet Supervisor

Sofitel Al Hamra Beach Resort

• To ensure that the outlet is managed efficiently according to the established concept statements.
• To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
• To assign responsibilities to subordinates and to check their performance periodically.
• To be on the floor at all times.
• To assist in the operations during busy periods.
• To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies
• To attend Daily Operations Meeting in the absence of the Outlet Manager or Assistant Outlet Manager
• To ensure that the outlet is kept cleaned and organized, both at the front and back area as well.
• To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to.
• To conduct daily pre‑shift briefings to ambassadors on preparation, service and menu.
• To liaise with the Kitchen and Beverage department on daily operation and quality.
• To handle all guest complaints, requests and enquiries on food, beverage and service.
• To establish a rapport with guests maintaining good customer relationship.
• To ensure that the outlet cashiering procedures are strictly adhered to.
• To assist in the revision and updating of the outlet Departmental Operations Manual as and when required.
• To assist in planning and organizing festive food promotions with the outlet manager and assistant.
• To maintain the outlet Daily Log Book.
• To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business.
• To maintain the outlet bulletin board.
• To submit all guest/ambassador incident reports.
• To report "lost and found" items.
• To issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
• To maintain a good rapport and working relationship with ambassadors in the outlet and all other departments.
• To undertake any reasonable tasks as assigned by the Food and Beverage Department.
• To assist in the training of ambassadors ensuring that they have the necessary skills 
• To perform their duties with the maximum efficiency and in the most productive manner.
• To conduct and/or contribute to regular departmental Communications Meetings.
• To attend training and meetings as and when required.
• To ensure rosters are posted and timesheets submitted on time.
• Terms and conditions of employment, local legislation, and company/hotel policies and procedures.
• To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions.
• To conduct ambassador yearly performance appraisal.
• To identify and develop young talents within the organization for future potential growth within the group
• To carry out monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.
• To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.
• To carry out any other reasonable duties as assigned by the Outlet Manager and Assistant.