Outlet Manager

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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We are seeking a dynamic and experienced Outlet Manager to join our team. As the Outlet Manager, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving business growth.

• Manage all aspects of outlet operations, including staff supervision, inventory control, and quality assurance
• Develop and implement strategies to enhance customer satisfaction and increase revenue
• Create and maintain a positive work environment that promotes teamwork and high performance
• Oversee the hiring, training, and development of outlet staff
• Ensure compliance with food safety regulations and company policies
• Monitor and analyze financial performance, including sales, costs, and profitability
• Collaborate with other departments to coordinate marketing initiatives and special events
• Handle customer feedback and resolve issues promptly and professionally
• Maintain a clean, organized, and welcoming outlet environment
• Implement and monitor quality control measures for food and beverage offerings
• Stay updated on industry trends and implement innovative ideas to improve operations
• Prepare and present regular performance reports to upper management

• Proven experience as an Outlet Manager or in a similar role in the food and beverage industry
• Excellent leadership and team management skills
• Strong customer service orientation with the ability to create memorable dining experiences
• Proficiency in English, with excellent communication and interpersonal skills
• Demonstrated ability to motivate and develop staff
• Strong analytical and problem-solving skills
• Proficient in using POS systems, inventory management software, and Microsoft Office suite
• In-depth knowledge of food safety regulations and HACCP standards
• Experience in budget management and financial reporting
• Ability to work flexible hours, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Certification in food safety or restaurant management (preferred)