Outlet Manager

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We are seeking an experienced and dynamic Outlet Manager to lead our operations in Movenpick Dubai Creek Hotel. In this pivotal role, you will oversee all aspects of outlet management, ensuring exceptional service delivery, operational excellence, and a thriving team environment. You will be responsible for driving profitability while maintaining the highest standards of customer satisfaction and staff development. This is an exciting opportunity to make a meaningful impact in a fast-paced, collaborative setting where your leadership, vision, and dedication to excellence will be truly valued.

• Manage the overall day-to-day operations of the outlet while maintaining established objectives for professional management and administration
• Motivate, supervise, and develop all outlet staff, fostering a culture of professionalism, accountability, and continuous improvement
• Develop and implement comprehensive training programs to ensure staff possess exceptional product knowledge and service expertise
• Handle guest complaints with empathy and efficiency, implementing effective service recovery strategies to enhance customer satisfaction
• Ensure strict adherence to all F&B policies, procedures, and quality standards across all operational areas
• Conduct regular inspections of food and beverage quality, presentation, and safety protocols to maintain consistent excellence
• Manage inventory control, equipment maintenance, and cost optimization while maintaining budgeted labor expenses
• Schedule staff strategically to maintain service standards and operational efficiency within financial parameters
• Hold regular one-to-one meetings with team members to establish performance targets, monitor achievements, and provide constructive feedback
• Conduct daily briefings and role-plays to reinforce service standards, grooming expectations, and professional behavior
• Maintain detailed operational logs and documentation, ensuring clear and transparent communication of daily activities and challenges
• Establish and maintain a guest database with preference records to personalize service and build lasting relationships with regular patrons
• Coordinate with stewarding, housekeeping, and engineering departments to ensure cleanliness, maintenance, and operational readiness
• Implement weekly cleaning and maintenance schedules for all operating equipment and departmental areas
• Analyze operational metrics, identify areas for improvement, and implement innovative solutions to enhance efficiency and profitability
• Assign responsibilities to team members and conduct regular performance evaluations to support professional growth
• Ensure all staff maintain impeccable appearance and demonstrate consistent professionalism in all guest interactions

• Bachelor's degree in Hotel Restaurant Management, Hospitality Management, or equivalent qualification
• Minimum 5 years of progressive experience in outlet or restaurant management within a hospitality environment
• Proven expertise in F&B operations, service standards, and quality management
• Strong proficiency in English (reading, writing, and verbal communication)
• Demonstrated leadership and staff management capabilities with a track record of building high-performing teams
• Excellent interpersonal and communication skills with the ability to engage effectively with staff at all levels and guests