Orient Express Coordinator

Would you like to work for a company where hospitality is a work of heart and  you can be all you are?

Our purpose is to pioneer the art of responsible hospitality, connecting cultures with heartfelt care.  With over 230,000 hospitality experts in more than 40+ hotel brands, we nurture a real passion for service and achievement beyond limits.

At the Accor Global Reservation Centre, we offer memorable experiences to our clients.
You will be part of an international team helping guests offering them the best experience when making the reservation in the luxury hotels around the world. You will be sharing your expertise and knowledge of our spectacular, world-class locations and properties while having authentic conversations with guests.  

Position Overview:

We are seeking a highly skilled and detail-oriented Orient Express Coordinator to join our esteemed Orient Express Reservation Sales Team reporting to the Global Reservation Contact Centre. In this pivotal role, you will be providing comprehensive administrative support that will empower the team to excel in their endeavors. Your expertise in back-office operations will be instrumental in ensuring seamless execution of tasks, ultimately contributing to the grandeur and operational success of the Orient Express brand.

Core Responsibilities:

• Collaborate closely with the Orient Express Senior Contact Centre Operations Manager and Supervisor, aiding in the organization of daily activities to enhance efficiency and productivity.
• Deliver insightful sales reports for the Orient Express Reservation Department on a daily, weekly, and monthly basis. Your analytical skills will help the team monitor performance and make informed decisions.
• Utilize the Payment Service Provider (PSP) tool (such as Stripe) to diligently follow up on all payments, ensuring financial transactions are tracked and completed with precision.
• Oversee the department's monthly schedule, expertly managing time-off requests and ensuring optimal staffing levels.
• Supervise activities within the BtoB portal (such as HERA and ANAIS), ensuring information is available and up-to-date.
• Systematically arrange and enhance the organization of Orient Express folders in SharePoint, facilitating team access to critical information and resources.
• Assign CRM cases to team members in a thoughtful manner, balancing workloads effectively while meeting service level targets.
• Proactively send communications to team members regarding important updates, including VIP visits and other significant events, to ensure everyone remains informed and coordinated.
• Schedule and plan meetings, managing the team's agendas to maximize efficiency. Collaborate with the Office Coordinator to secure suitable meeting spaces.
• Skillfully arrange all travel logistics for the Orient Express Team based in Barcelona, encompassing flights, accommodations, itineraries, and any additional travel needs, thereby ensuring a smooth travel experience.
• Accurately log and disseminate meeting minutes, providing a reliable reference for future discussions and decisions.
• Other duties as assigned as determined by the growth of the Orient Express Global Reservation Contact Centre

• Exceptional organizational skills that reflect meticulous attention to detail in an ultra luxury capacity.
• Proven ability to exercise discretion and sound judgment, consistently displaying a high level of professionalism.
• Strong interpersonal skills with a demonstrated capacity to collaborate effectively across all organizational levels.
• Outstanding written and verbal communication capabilities, with an emphasis on clarity and precision.
• Proficient communication with both internal and external stakeholders through various formats, fostering positive relationships.
• Advanced proficiency in Microsoft Office Suite, with the adeptness to navigate various software tools.
• Superior multitasking abilities, enabling the handling of diverse tasks simultaneously with grace.
• Fundamental knowledge of business operations and general administrative procedures, ensuring effective support and execution of duties.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What It’s Like to Work at Accor Global Reservation Centre:

LK : Accor GRC Barcelona
IG : GRC Barcelona
TikTok : grc.barcelona