Order taker

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We are seeking a professional and customer-focused Order Taker to join our team in Jeddah, Saudi Arabia. As an Order Taker, you will play a crucial role in ensuring a smooth and efficient ordering process for our valued customers. Your friendly demeanor and attention to detail will contribute to an exceptional dining experience.

• Greet customers warmly and take accurate food and beverage orders
• Provide knowledgeable recommendations about menu items, specials, and promotions
• Enter orders into the Point of Sale (POS) system with precision and efficiency
• Communicate effectively with kitchen staff to ensure order accuracy
• Handle customer inquiries, special requests, and dietary concerns with care and professionalism
• Process payments and handle cash transactions accurately
• Maintain a clean and organized work area
• Collaborate with team members to ensure timely order fulfillment
• Stay updated on menu changes, promotions, and company policies
• Assist in resolving customer complaints promptly and courteously
• Adhere to all food safety and hygiene standards

• Previous experience in food and beverage service or customer service role
• Proficiency in using Point of Sale (POS) systems preferred
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Basic math skills for handling orders and payments
• In-depth knowledge of menu items, ingredients, and potential allergens
• Ability to work efficiently in a fast-paced environment
• Proven track record of working well in a team
• Customer-focused mindset with a commitment to providing exceptional service
• Ability to multitask and prioritize orders effectively
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Fluency in English; knowledge of Arabic is a plus