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  1. Integral
  2. Permanente
  3. IBIS
  4. Gestão Executiva Hoteleira

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ibis Bengaluru City Centre, Bengaluru, India

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REF42726P

Operations Manager

Region

MEA SPAC

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Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • The Operations Manager is responsible for assisting with the planning and managing of the operations of the hotel to achieve customer (guests, Heartists and corporate)satisfaction and quality service while meeting/exceeding financial goals.
  • The Operations Manager is responsible for planning, organizing, directing and coordinating activities of the operations in conjunction with the Cluster General Manager.
  • Demonstrates and communicates short and long term focus.
  • Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality.
  • Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the Cluster General Manager.
  • Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation.
  • Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.
  • Drive Voice of Guest and Guest Satisfaction related activities.  

Qualifications

Any Degree in Hotel Management or Bachelors Degree 


Additional Information

Experience with Hospitality Industry would be an added advantage

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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