Novotel Singapore on Stevens : Houseman

Novotel Singapore on Stevens and Mercure Singapore on Stevens are committed to attracting, recruiting and retaining diverse talents from all walks of life.  At Novotel Singapore on Stevens and Mercure Singapore on Stevens, we value and celebrate diversity, provide pay equity and equal opportunities for promotion, training and development programmes. We pride ourselves in creating and sustaining an inclusive and equitable working and learning environment for all.

Located along the arterial road that leads to Singapore’s iconic Orchard Road sits a stunning new lifestyle hub – the 254-room Novotel Singapore on Stevens and 518-room Mercure Singapore on Stevens, along with an eclectic array of F&B outlets. Step into this lush urban paradise equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 4 hotel restaurants and bars, with 7 additional dining outlets.

Awarded Gold in the 2018 Melbourne Design Awards for its creative architecture, the Novotel Singapore on Stevens and Mercure Singapore on Stevens building tells a unique story from its aerial view to the elements around the hotel.

• To sign in & out for work at the beginning and end of shift
• To be responsible for keys and Duty phone assigned
• Ensure the highest level of guest service through the application of Fairmont Core standards and standard operating policies.
• Make sure all soiled linen is regularly emptied from the pantry and returned to the linen room.
• Stock up all pantries with clean linen according to par-stock.
• Assist the linen room as required, with daily tasks.
• Report immediately any Lost and Found article(s).
• Report any equipment which is malfunctioning.
• Ensure that all equipment including vacuums, used for the day are cleaned and stored in the storeroom.
• Vacuum all corridors and staircases as assigned by section.
• Bring any guest supplies daily to pantries, according to daily order list and replenish service areas.
• Note all Guest requests received via HSK Supervisors/Management and carry out exactly all requests.
• Move furniture from time to time.
• Refill daily chemicals.
• Clean all walls lights/ceiling lights as required.
• Assist with the removal of guestroom drapery for cleaning.
• Conduct deep cleaning tasks as assigned (eg. Spot carpet cleaning, shower head de-scaling, etc.
• Assist in managing stock inventory, inform superiors when stock is running low
• Work closely with Supervisors / Coordinators in running of guest supplies including usage of how many extra beds and baby cots daily, keeping track of special items sent to rooms and update accordingly.
• Keep Housekeeping Office, floor pantries & storerooms, Fridge clean & tidy at all times.
• Report anything which could be classed as a Health & Safety hazard.
• Assist in on job training of new House Attendants as and when required.
• Attend training courses given by Housekeeping and Talent & Culture.
• Carry out valet services when required (e.g. collection/delivery laundry orders)