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ibis budget London Heathrow Central, London, United Kingdom

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REF31550O

Night Team Member Reception - Full Time

Region

Europe and North Africa


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. 
  • Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. 
  • Maintain strict security procedures to ensure guest confidentiality and safety
  • Ensure maximum guest satisfaction as well as the safety and security of the property.

Additional Information

Hours : Full Time 40 hours per week 5 nights per week 22.30pm - 07.00am

Salary: To be confirmed

Flexibility: Monday - Sunday Night shifts

Job start Date: To be confirmed 

 

Skills: Opera Cloud, Leadership, Able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, Assisting other departments as needed, H&S awareness, Fire Marshall and First Aid will be an advantage etc. 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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