Night Receptionist - All Rounder

Work and Play in South Wharf's Vibrant Community 

Discover Novotel Melbourne South Wharf, our 26-level golden tower with 347 rooms and suites, complemented by direct access to the Southern Hemisphere's largest meeting space at the Melbourne Convention & Exhibition Centre. Our guests enjoy 24-hour fitness facilities, complimentary WiFi, and proximity to DFO shopping, Crown Casino Entertainment precinct, Marvel Stadium, Southern Cross Station, and the city centre. 

We are currently looking a reliable and dedicated individual to join our Front Office team. As a Night Receptionist, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours, providing excellent customer service to guests and handling financial transactions accurately. 

Key Responsibilities Include:

• Perform accurate and efficient check-ins and check-outs for guests arriving or departing during the night shift 

• Conduct nightly audits to reconcile and balance all hotel transactions, ensuring accuracy in financial records 

• Prepare and distribute daily reports summarising hotel operations during the night shift 

• Monitor and respond to any emergency situations or security issues that may arise 

• Collaborate with other departments to communicate relevant information and ensure a seamless transition between shifts 

• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features

• Assist in maintaining a safe and secure environment for guests

• Previous experience in a hotel front desk or night audit role is preferred 

• Strong attention to detail and accuracy in handling financial transactions 

• Ability to work independently and handle multiples tasks simultaneously 

• Proficiency in using hotel management software and standard office applications 

• Availability to work overnight shift from 11 pm to 7 am, weekends and public holidays 

• Strong knowledge of computer systems including Microsoft Office and preferably in Opera

• Good interpersonal skills with ability to communicate with all levels of team members

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 

Benefits:

• Be a part of a global hospitality company and explore Accor’s limitless possibilities
• On-the-job training and mentorship
• Accessing pathways for career advancement and personal development within Accor
• Enjoy exclusive Accor discounts and global benefits