Night Manager

About the Mercure brand

Mercure Hotels offer so much more than a place to find comfort and sleep –they are a portal to discovery, a springboard to exploration. Since its founding in 1973, Mercure has made it its mission to enlighten guests to the treasures of the location they are in. The network prides itself on offering high-quality standards with a true take on locality. From the moment guests arrive –– in one of our 950+ Hotels across 60+ countries –they are instantly immersed in a locally inspired atmosphere. Everything from the decorative design to a passion for local food and beverage discoveries is rooted in the unique features of each destination. 

About Mercure Brisbane Spring Hill 

The Mercure Brisbane Spring Hill is located on the central city fringe, just minutes from the CBD, Brisbane River, Suncorp Stadium and public transport.  Overlooking the city skyline and Roma St Parklands, the Hotel features 179 spacious guest rooms with generous open-aired balconies, modern amenities, an outdoor swimming pool, fitness room, and an alfresco-style restaurant and bar. 

Your duties and responsibilities will include but are not limited to:

• Working overnight from 11pm to 7am, with the availability to work shifts across a 7 day roster, including weekends and public holidays.
• Conduct daily balancing and reconciliation across the night audit process.
• Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guests' stay.
• Maintain procedures in relation to credit and cash transactions and accounting documentation.
• Assist guests with luggage and other concierge duties as required.
• Actively resolve complaints and challenges presented by guests.

• Exceptional customer service experience, preferably within a hotel Front Office department.
• Excellent time management skills with the ability to multitask while maintaining high-level awareness of your surroundings.
• A naturally confident personality with the ability to approach people and initiate conversation.
• Competent computer skills (experience in Opera is desirable).
• Strong problem solving and communication skills. 
• Current QLD Responsible Service of Alcohol (RSA) certificate 

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. With 5400+ Hotels across 110+ countries, the opportunities are endless! 

• Learn your Way - Access to our Accor Academy so you can learn while you earn! 
• Work Your Way - Flexibility to ensure a work life balance! 
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation worldwide 
• Accor's refer-a-friend bonus 
• Accor's Parental Leave Scheme 
• Access to our Employee Assistance Program 

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