Night Manager

Night Manager | Mama Shelter London| £30,000-33,000 PA|4 ON- 4 OFF 

Nestled in the heart of the trendy setting of East London, Shoreditch you can find Mama Shelter. Part of the Ennismore umbrella of life style brands, our hotel bursts with charm and beauty. Known for our quirky and eclectic design, Mama is a home from home and loved by all who are lucky enough to find her. Our people are our asset being personable, genuine and above all else love the interactions they have with our guests on a daily basis. Our teams know no boundaries when it comes to ensure our guests leave Mama with a rememberable experience.

We are on the hunt  for an absolute superstar of a  Night Manager to join us, here at Mama London,  to support the smooth and efficient running of the Hotel during night hours, adhering to all Company and Mama policies and Ennismore policies and procedures . 

Our ideal candidate will be have previous experience of working as a night manager. As you are the front face of out hotel, you will be well presented, have an approachable personality, have a great presence on the department and able to lead the night team and support our guests with any request. 

You need to be someone that can:

• resolve any issues and discrepancies
• can arrange transport for guests when needed
• is knowledgable about London
• can help guests in visiting hot spots 
• can maintain hotel records 
• can provide immaculate phone and interaction etiquette with all guests 
• Support with Security, Licensing, Fire, Health & Safety procedures are strictly followed during the night shift
• Deliver excellent customer service and all guest's requests and complaints to be responded to promptly and effectively
• Support the Reception with check in, check out, guests enquiries during the night
• Ability to work on your own and as part of a team
• Experience within ACCOR brands is preferred but not essential as training will be provided (knowledge of TARS, PROTEL)
• Able to work 4 shifts on, and 4 shifts of

You need to be someone that can:

• resolve any issues and discrepancies
• can arrange transport for guests when needed
• is knowledgable about London
• can help guests in visiting hot spots 
• can maintain hotel records 
• can provide immaculate phone and interaction etiquette with all guests 
• Support with Security, Licensing, Fire, Health & Safety procedures are strictly followed during the night shift
• Deliver excellent customer service and all guest's requests and complaints to be responded to promptly and effectively
• Support the Reception with check in, check out, guests enquiries during the night
• Ability to work on your own and as part of a team
• Experience within ACCOR brands is preferred but not essential as training will be provided (knowledge of TARS, PROTEL)
• Able to work 4 shifts on, and 4 shifts o