Night Guest Service Agent

Welcome to IBIS BUDGET AUCKLAND AIRPORT, a stunning 198-hotel room located within the Auckland Airport Hub. Being at the center of all the retail and restaurant outlets in the vicinity, it is suitable for all guests every day from all corners of the globe - that's right, day in and day out we are our guests' first and last impression of New Zealand

• Welcome guests to the hotel
• Take initiative on ways to improve service
• Ensure public areas are well kept and tidy
• Communicate requests to departments promptly.
• Customer service oriented
• Upsell reservations/packages & actively promote our loyalty program

You will be:

• Flexible and reliable, with availability to work weekends and a variety of shifts

• Detail-oriented, demonstrating a high level of accuracy and care in all tasks

• An exceptional communicator, with proven skills both in person and over the phone

• Guest-focused, able to anticipate needs and respond with genuine care and empathy

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Meals on shift 
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Paid birthday leave

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

ACCOR's PURPOSE STATEMENT 

“ Pioneering the art of responsible hospitality, connecting cultures, with heartfelt care"