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, Baie Ste Anne, Seychelles

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REF27611J

Night Front Desk Agent

Region

India, Middle East & Africa


Job Description

To ensure the safety and security of guests and ensure the accurate and timely completion of the night audit function during the hours of 11pm – 8am.

 

KEY ROLES & RESPONSIBILITIES

  • Meet and greet guests; efficient handling of check-in and check-out
  • Ensure effective shift hand-over
  • Working knowledge of Front Office systems, back-up and system recovery procedures
  • Check arrival reports for the following days, special requests etc. and take action if necessary
  • Check that the amenity orders for the next day’s arrivals are assigned correctly and is communicated to department in concern.
  • Conduct credit card checks; post room charges
  • Review Data Quality report of the day and ensure all relevant information’s are correctly updated.
  • Review and monitor early morning wake up call procedures
  • Maintain correct guest registration cards
  • Communicate guest complaints and problems, resolved or unresolved, to your Supervisor at shift change-over and document in log book
  • Complete knowledge of all room types, hotel matrix, and facilities
  • Review guest arrival lists and anticipate needs
  • Operate communication equipment; manage incoming and outgoing calls effectively
  • Ensure staff adhere to Standards and Procedures for cash handling
  • Adhere to correct banking procedures; maintain own cash float
  • Work closely with security to maintain safety in the Hotel
  • Is fully aware of the Credit Policy
  • Ensure daily report is produced correctly and delivered in the morning
  • Oversee Night Audit Function which includes :
  • Produce Revenue Reports
  • Perform file back up maintenance
  • Review all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
  • Week-end and Month-end reports completed in line with policy
  • Adhere to OH&S policies and procedures and ensure your direct reports do the same

 

  • Good organizational skills
  • Strong written and verbal communication skill in English
  • Good level of engagement with residents
  • Ability to work cohesively with co-workers as part of a team
  • Ability to promote positive relations with all guests and colleagues
  • Display high levels of integrity, dedication and support for continuous improvement
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Able to exercise good judgment with difficult guests
  • Good knowledge of the entire Front Office Operations
  • Able to develop rapport with and gain support from Colleagues and Management staff
  • Knowledge of Opera Property Management System preferred

 


Qualifications

  • Minimum 2 years Front Office/ Night Auditor experience preferably in a  five star hotel

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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