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Raffles Udaipur, Udaipur, India



Mansion Upkeep Manager


Luxury & Lifestyle

Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

Primary Responsibilities


  • To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.
  • To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
  • Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.
  • To ensure that all employees provide courteous and professional service at all times.
  • To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.
  • To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.
  • To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.
  • To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.
  • To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.
  • To carry out any other reasonable duties and responsibilities as assigned.


  • To ensure that standards are in accordance with the operations manual.
  • To read the communication book on daily events of public areas and cleaning contractors.
  • To schedule staffs annual leave and overtime.
  • Assists in the preparation and updating of the Housekeeping Departmental Operations Manual
  • To investigate and submit report on guest comments.
  • Coordinates and maintains equipment maintenance reports and records.


  • Ensures Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.
  • Ensures Housekeeping employees also provide excellent service to internal customers as appropriate
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. and report to the Executive Housekeeper.
  • Conducts regular inspections of rooms, public areas and laundry ensuring standards of cleanliness is maintained at all times.
  • Ensures the proper handling and control of lost and found items.
  • Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
  • Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
  • Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.


  • Assists the Executive Housekeeper to maximize employee productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
  • Assists Executive Housekeeper to ensure that Housekeeping operates with the lowest possible cost structure while also delivering the Sofitel standards to the guest.


Knowledge and Experience


  • Degree in Hotel Management from Reputed Hotel School is must
  • More than 5 years of experience in Hotel Industry and preferably from Luxury Background
  • Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset
  • Ability to anticipate and focus attention on guest needs, being professional and welcoming
  • Excellent organizational skills and time management
  • Technologically savvy – can learn and use new systems quickly
  • Ability to accurately and efficiently prepare requested reports
  • Exceptional verbal and written English skills

Additional Information


  • An opportunity to be with world’s preferred hospitality company
  • Captivating and rewarding experience working alongside passionate professionals
  • Range of exclusive Heartist Benefits
  • Develop your talent through learning programs by Academy Accor.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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