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Raffles Jaipur (Opening July 2024), Jaipur, India

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REF31147Z

Mansion Upkeep Ambassador

Region

Luxury & Lifestyle


Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.


Job Description

  • Cleans and maintains areas of responsibility according to set standards and procedures.
  • Replenish guest supplies.
  • Organize and clean equipment’s for daily tasks, such a personal equipment & chemicals.
  • Collect daily allocations of rooms and keys.  Ensure worksheet is kept up to date throughout shift, and keys are signed out& in and kept securely.
  • Communicate all necessary information such a, sick guest, pet in-house and others.
  • Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent, Talent Coach or office coordinator.
  • Ensure guests requests are promptly and courteously met
  • Report damage or malfunction in hotel rooms/areas to Supervisor
  • Maintain equipment in a proper state of cleanliness and repair
  • Maintain a section room report as well as a daily productivity report
  • Attend daily briefings with supervisor and takes on daily assigned tasks
  • Reports lost and found articles to the security office immediately
  • Handle guest complaints, reporting them to Supervisor immediately
  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
  • Record room status in allocated section accurately
  • Comply with hotel’s health, safety and hygiene policy
  • Adhere to personnel grooming and hygiene standards
  • Attend meetings and training sessions as required
  • Carries out additional duties assigned by his/her Supervisors.
  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
  • Fully understands the difference in guest levels (VIPs) and Room Categories
  • Ensure all OH&S legislation, policies and procedures are adhered to
  • Be familiar with property safety, first aid and fire and emergency procedures
  • Log security incidents and accidents in accordance with hotel requirements

 

 


Qualifications

Minimum 1 year of experience preferably in luxury hotel

Post-Secondary Education or relevant qualifications in Hotel Management


Additional Information

  • Oral and written fluency in English

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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