Management Trainee

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

The Management Trainee will undergo a comprehensive training program to gain knowledge and skills in various aspects of management, in various sections with F&B department , Front Office Department and / or Housekeeping Department. He/she will be groomed for future supervisory/ managerial roles within the organization, based on their performance, potential, and aptitude demonstrated during the training period of 12 months.

• Participate in a structured training program designed to provide a broad understanding of the organization's operations, policies, procedures, and management practices. This may involve rotations across different departments or functions to gain exposure to various areas of the business.
• Attend workshops, mandatory training and other in-house learning opportunities.
• Develop an understanding of the organization's industry, market dynamics, and competitive landscape.
• Assist managers and supervisors in carrying out various projects and initiatives. Collaborate with cross-functional teams to support project planning, implementation, and monitoring.
• Contribute to data-driven decision-making processes and recommend improvements or strategies based on findings.
• Analyze existing workflows, procedures, and systems to identify bottlenecks or areas for optimization. Suggest and implement changes to streamline operations and improve productivity.
• Prepare reports, presentations, and documentation to communicate findings, project updates, and recommendations to management and stakeholders. Ensure accuracy, clarity, and relevance of information presented.
• Collaborate with team members, supervisors, and colleagues from different departments to accomplish shared goals. Contribute to a positive and productive work environment, fostering teamwork, effective communication, and knowledge sharing.
• Demonstrate flexibility and adaptability to work in different roles, functions, or departments as part of the training program. Embrace challenges and proactively seek learning opportunities to enhance skills and knowledge.
• Take ownership of personal and professional development. Seek feedback from supervisors and mentors, and actively work on areas for improvement. Stay updated with industry trends, best practices, and emerging technologies.

• Diploma from preferably hospitality or related field
• Minimum 1 years’ relevant experience or in customer service
• Excellent written and communication skills in English and ability to communicate in a second language

• Possess strong interpersonal skills. 
• Understand and addresses guests and/or colleagues needs. 
• Create and maintain a cohesive environment for the team. 
• Focus on service with an eye for detail and an approachable attitude. 
• Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment. 
• Prioritise and organize work assignments. 
• Self-motivated and show good initiative in a dynamic environment. 
• Ensure security and confidentiality of guest and hotel information. 
• Possess good computer and property management system skills 
• Embrace and responds to change effectively