Laundry Attendant

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Scope and Objectives 

The Laundry Attendant’s responsibilities include sorting, marking, cleaning, pressing, and folding clothes and other textile articles. He/ She is responsible for keeping a record of which items belong to whom. He/ She demonstrates excellent organizational and interpersonal skills. The Laundry attendant is responsible for reporting maintenance to ensure safe keeping of the laundry assets as well as reporting lost & found objects. He/ She interacts with various department and he/she needs to keep Guest’s perspective in mind at all time to achieve the housekeeping departmental mission as well as the company values.

Primary Responsibilities  

• Consistently offer professional, friendly and engaging service.
• Report to shift on time in uniform and perfectly groomed.
• Is courteous, positive and establish and maintain professional working relationship with all staff.
• Participate to daily briefing and training.
• Check the handover log book and follow up any outstanding issues.
• Fully understand and aware of all the different fabric type and cleaning instruction and cycles to be able to process the garment accurately and quickly.
• Receive, Check, track, record, dispatch garment according to treatment requested
• Inspect, record and mark the garment as per standard
• Sorting, the garment per required and specified delivery time
• Sort the garment per type and washing instruction
• Operate and monitor washing, dry cleaning, and drying machinery in accordance with company standards.
• Operate machinery (washer/ dryer/ dry cleaning machine/ steam iron/ press etc.…)
• Apply correct treatment to stained items based on fabric and stain type.
• Maintain accurate records of items washed, number of loads, and poundage of dry cleaning and laundry.
• Transport cart of washed articles to dryers and place in dryers according to load size.
• Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load.
• Monitor levels in chemical containers to ensure chemicals are being dispensed, and notify supervisor/manager
• Fold clothing and other textile items as per established standards.
• Perform minor sewing duties when applicable or pass them to the seamstress.
• Tracking which items belong to whom.
• Keep an updated inventory of laundry detergents, equipment, supplies and sewing kits.
• Keep an updated inventory of collateral needed.
• Track maintenance and repairs on laundering equipment.
• Ensure and act so that the facility remains clean at all times.
• Anticipating and responding to customers' queries, concerns, and complaints.
• Inspect and hang all clean Garment once treatment is completed
• Pack garment in boxes when applicable to match laundry operation set standards.
• Ensure Guest laundry list count match physical Guest garment count: confirming the quantities of each box and according to the packing list on the box.
• Ensure the Guest garment invoice is issue and logged in the system
• Is responsible for documenting and escalating any variance to his/ her superior.
• Report if any lost and found items found.
• Assist in conducting linen inventory on quarterly basis (TBC).
• Maintain the soiled garment drop area, clean and tidy at all the time.
• Replace regularly trolleys, in the soiled area when trolleys are full.
• Prepare all trolleys/ racks and outgoing documentation required with soiled garemnt for the supervisor counter check before treatment.
• Assist all staff at laundry counter for any services request.
• Is attentive and ensure requests are met as per established standards.
• Iron garment to ensure they are impeccable and set as per standards.
• Ensure that hangers are returned and stored in to hanger racks station.
• Ensure that empty garment bags are washed, pressed are stored properly.
• Ensure none of trolleys are blocking exits routes.
• Assist in receiving goods, moving object or carton boxes when applicable.
• Is responsible to maintain and store all equipment and cleaning tools. (Vacuum cleaner, brooms, dustpan, mops and chemicals etc.)
• Is responsible to maintain the whole laundry area clean and tidy at all the times.
• Communicate effectively with all laundry personal and all other departments.
• Adhere to the hotel’s Policies and rules as well as all security, safety and emergency policies and procedures.
• Perform any other related duties as required and instructed by his/ her superiors.

Education

Primary school graduated or above

Required Experience

Prior experience in a similar role is requested.

Familiar with cleaning detergents and laundering equipment.

Required Knowledge 

Good knowledge and experience of Garment laundry and pressing

Abilities & Technically competent Requirements  

• Positive attitude.
• Professional appearance.
• Ability to function well as part of a team.
• Able to multitask and work in a fast-paced environment.
• Fully aware of FLHSS standards. Diligent attention to safety.
• Be able to communicate effectively with all related personnel in polite and reasonable manner.

Skills / Abilities / Presence

• Customer focus: Dedicated to meeting expectation and all requirements for both external and internal guests.
• Priorities setting: Focus on important issues.
• Team Player: Demonstrate co-operation with all colleagues within or out the department to achieve results.
• Deliver the best: Hard working, consistent, perform well against established standards
• Trustworthy and responsible: Trustworthy, independent and accountable
• Ethic Values: Get things done quietly. Is reliable during good and tough time.
• Quick learner: Open to changes. Seek for solutions and improvement.
• Composure Is cool under pressure and do not become defensive or irritated when under pressure.

Physical Requirements / Work Environment

The Duties Require

• Ability to work on shift weekend and holidays based on business demands.
• Able to stand long period of time.
• Not allergic to chemical
• Able to push and pulling loaded trolleys.
• Capacity to lift up to 20 pounds unaided
• Must possess a good mobility, able to lift up, move object around: Bending, stretching, and kneeling
• Stand by in case of emergency.
• Working in noisy & warm environment.