IT Manager

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Purpose

The IT Manager is responsible for ensuring the efficient operation and maintenance of all computer systems and data communications activities in the hotel. He/she forecasts technology requirements and upgrades to existing technology to improve effectiveness of installed systems. He/she executes hotel and corporate systems strategies in the property.

The IT manager must develop and execute IT strategies, always ensure efficiency and, establish equipment security both online and onsite.

Primary Responsibilities

General Responsibilities

• Ensure critical systems, specifically Front Office Property Management System, Food & Beverage, Guest Wi-Fi, Building IT Needs and other critical computer systems, are available twenty-four (24) hours per day.
• Ensure effective support for other systems, including back-office, Sales, Catering, Marketing and Talent & Culture applications.
• In conjunction with the above tasks, act as the hotel’s liaison with both hardware and software suppliers, including coordination of maintenance agreements between hotel, suppliers and Corporate.
• Establish and maintain user procedures and hardware familiarization for all systems.
• In conjunction with corporate MIS, coordinate any new system implementation, update or upgrade with hotel staff and hardware or software suppliers.
• Assist individual departments in setting up computer training for their individual departmental needs.
• Establish and maintain system security procedures consistent with control requirements and corporate policy.
• Maintain accurate records of systems files; software and hardware problems and service requirements.
• Develop and maintain, in co-operation with the Purchasing Department, a supplier and product list for all stock.
• Establish and maintain backup procedures for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies.
• All IT user support for guests and hotel users.
• Conduct system audits at properties to maintain standardization and identify and correct problems before they occur. Make recommendations to Corporate where problems may become serious and more extensive action needs to be taken.

Customer Specific Responsibilities

• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently
• Ensure that all IT related duties are performed and completed with minimal interruption and inconvenience to guests, and the service operation
• If spoken to acknowledge guests using the appropriate levels of discretion and the correct forms of address
• Report or hand in any property belonging to the guest left lying open in the room
• Ensures that areas where jobs are undertaken are left properly clean and ready for use
• Always display a polite and gracious manner

People Specific Responsibilities

• Support a culture of service excellence and delivery taking pride in the work, taking personal responsibility for work, paying attention to detail, innovating, taking initiative, and working competently and confidently as one team
• Attend and participate in all training, including in safety, service, product knowledge, customer care and cultural awareness
• Communicate with others accurately and timely to ensure speed and quality of logistical services
• Use personal protective equipment as and when instructed

Quality Specific Responsibilities

• Comply with and apply all relevant quality standards, policies, processes, rules and procedures
• Report regularly to corporate on the status of assigned corporate projects. Meet annually with corporate projects, review the status of outstanding problems, and make recommendation for new projects based on needs of properties in region.
• Contribute to the implementation of on-going and continuous improvements
• Demonstrate leadership qualities to build strong employee engagement

• Bachelor’s Degree in IT or higher
• Minimum of 3-5 years’ experience in the same position at the same hospitality level.
• Ability to effectively communicate with others in English
• Strong interpersonal skills and attention to detail
• Good understanding of budgeting, forecasting, expenses and payroll control
• Must have knowledge of computer networking equipment LAN & WIFI (preferably Aruba & Ruckus) and windows operating systems, virtualization, cloud systems; personal computer and server hardware; data communications equipment and protocols; and office administration applications.
• Proven organizational skills, able to set and meet deadlines with quality results
• Must have strong interpersonal skills and be able to relate to all levels of management.
• Must be capable of training users with varying degrees of computer knowledge.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.