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Fairmont The Norfolk, Nairobi, Kenya



IT Manager


Luxury & Lifestyle

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

IT Manager

Are you ready to command the vital heartbeat of our hotel's operations as a dynamic IT Manager? We are looking for you!

What is in it for you:

  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies and the opportunity to earn qualifications while you work
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster Director of Finance and Business Support, responsibilities and essential job functions include but are not limited to the following: 


  • Is responsible for operational IT management as which includes relationship management with Hotel GMs, EXCOM, HODs and other business-critical users.
  • Is responsible for the proper business planning and budgeting of IT expenditures for the Hotels, as well as for compliance with the Accor IT policies and guidelines.
  • Is creating business cases for justification of investments and expenditures to support the approval process.
  • Is responsible for a regular status report about the hotel's actual IT situation to the Cluster GM and to the VP IT / Cluster Director of Finance and Business Support.
  • Initiates and manages IT projects and consults the Cluster GM on strategic IT matters concerning the Hotel.


  • Ensures that the hotel works with Accor Hardware partners.
  • Has a good relationship with Hardware Partners.
  • Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners.
  • Considered as Hardware: Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.


  • Ensures that all Accor IT Policies and Guidelines are being applied in the hotel.
  • Ensures that only original and properly licensed application programs according to the IT management’s policy and requirements are running on the hotel’s systems and computers.
  • Has a good relationship to the Software suppliers.
  • Supports the hotel in resolving Software issues by escalating of issues to Software suppliers.


  • Ensures that no user in the hotel has access to programs other than those needed to perform the job.
  • He/she is in charge of providing and maintaining a training program (in coordination with the Learning & Development department).
  • This is to enable the best possible knowledge, skill level, and use of systems by all employees in the Hotel.

Security / Datasafe:

  • Is responsible for compliance of the Hotel with Accor IT Security Policy and General Data Protection.
  • Is responsible for the backup of all relevant user-generated data, be it part of the general system or personal systems.
  • He/she assures that always-relevant backup policies are duly respected and the system reaches the highest level of security.
  • Servers Infrastructure – Physical and Virtual
  • Networks – Data, Voice and Wi-Fi
  • Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
  • Central profile solutions (CP)
  • Central reservations systems (CRS)
  • Revenue management systems (RMS)
  • Various middleware / Interfaces
  • Data warehouse, reporting, and Business Intelligence (BI) – Interface Only
  • Sales force automation (SFA) - Interface
  • Customer relationship management (CRM)
  • Point of Sales application
  • Back office accounting software application
  • Procurement and inventory management application
  • IP TV
  • Human resources management system
  • Accor brand signature systems (Commercial Systems, WIFI everywhere, etc...)


  • Smooth running of all computer systems.
  • Training of basic functions of user software.
  • Regular information to IT management about the new computer trends for the future.
  • Regular data safe /backup.
  • Budgeting, Planning, and managing the approval process for IT Expenditures
  • Compliance with IT Policies and Guidelines
  • IT project management


Your experience and skills include:

  • Minimum 5 years’ experience in a similar role, preferably in an international hotel brand.
  • Strategic thinker, results-driven, process-oriented, and attentive to details. 
  • Able to inspire and motivate a team, providing clear direction, development, and guidance to achieve revenue goals.
  • Change instigator, positive influencer, strong communicator, and team collaborator.
  • Strong listening skills and the ability to anticipate business needs.
  • Able to build and develop relationships with the business partners, and intermediaries.
  • Able to establish strong rapport with the key stakeholders to ensure there is alignment on the strategic direction of the hotels.
  • Fluency in English.
  • Adaptable, self-motivating individual with the ability to bring others along on the journey.
  • Strong decision-making skills, calm under pressure, and able to prioritize workflows. 

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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