IT Manager- IMV, INM & IT

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JOB DESCRIPTION

Job Title:         IT Manager- Ibis Mumbai Vikhroli, Ibis Thane & Ibis Navi Mumbai

Department:    IT

Job Purpose

This position is responsible for the supervision and handling of day-to-day IT operations. The IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts. He/she will be responsible for the administration of the inventory of all equipment, software and software licenses.

Reporting Lines

Key Interactions

Internally

• All departments

Externally

• Guests
• Suppliers
• Vendors

Primary Responsibilities

IT Operations

• Manage and support all the systems in the hotel

• Provide In-house guest IT related matter troubleshooting

• Coordinate, manage and oversee projects, document process

• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network

• Manage system changes with appropriate support staff to ensure uninterrupted services

• Liaise with vendors and work with users at all level

• Maintain inventory of all equipment, software and software licenses

Team Management

• Interview, select and recruit direct reports

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Prepare detailed induction programs for new employees

• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

To ensure that day-to-day IT related issues are managed and resolved in a prompt and efficient manner.

• Diploma in Information Technology
• Minimum 4 years of relevant experience with at least 1 year in a similar capacity
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Knowledge of Windows Operating System

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times