Inside Golf Specialist

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, on the island of Bermuda, seeks exceptional individuals like you to be part of our award-winning team and shape the future of hospitality. Our resort is Bermuda's largest, offering 593 luxurious guest rooms, nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course, and a captivating Beach Club. As we embark on an exciting future, including a multi-million dollar renovation, the opportunities for growth and success are boundless. Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including health insurance, worldwide travel discounts, and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Become a key player in delivering extraordinary experiences to individual and group travelers from around the globe, surrounded by the natural beauty of Bermuda. Dare to go beyond the ordinary, unlock your potential, and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

The Inside Golf Service Specialist is responsible for delivering exceptional golf service at the golf course, primarily in the golf shop, but also including the Arrival/Departure area. Maximizing guest service satisfaction and standards compliance will be the primary focus of the Inside Golf Services Specialist.

Duties and Responsibilities include but are not limited to:

• Providing a memorable and engaging experience for all members and guests.
• Ensuring that all equipment and all work areas are cleaned and maintained to a high standard and all equipment is in good, safe working conditions.
• Ensuring the Golf Retail Shop is kept cleaned, stocked to par levels and live a culture of service standards and up-selling.
• Assisting in the supervision of the Starters/Marshals Area.  Ensuring it is staffed, kept cleaned, stocked to par levels and live a culture of Service Standards and up-selling.
• Assisting in the supervision of the proper maintenance and updating of the Point of Sale (POS) System.

• Ensuring the proper daily use, maintenance & updating of the Tee Reservation System at Fairmont Southampton.
• Ensuring the proper collection of guest data at time of booking or check-in and that this is properly recorded in the Tee Reservation System.
• Assisting in the supervision of and execution of the Merchandise Plan and provide feedback and suggested alterations as required.
• Ensuring retail displays are kept fresh and clean and all merchandise is professionally displayed and tagged with the proper description, code and price.
• Monitoring purchase patterns and updating the Director of Golf for buying product
• In concert with the Head Golf Professional assist in developing and executing an in–store marketing strategy, promotional plan and incentive program focused on increasing revenues and profitability
• Ensuring controls in place for inventories are being followed.

• A minimum of 3 years experience in a working in a hospitality/golf retail environment with specific experience in golf event management and tee time management.
• A track record for sales and customer service excellence in a retail environment is essential
• A minimum of 3 years experience working with a Windows based golf POS system and electronic tee time sheet (booking and management tool) Word and Excel preferred
• Golf ability is an asset
• Excellent oral and written communication skills are required
• Proven experience with the creation and implementation of golf sales merchandise and revenue enhancement programs
• Lifting Required: (15kgs): Rearranging inventory, boxes of merchandise, etc.
• Repetitive Tasks / Movements: Standing for extended periods

Schedules:  Irregular hours including nights, weekends and public holidays apply to this position

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits u if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.