In-Room Dining Supervisor

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

As the In-Room Dining Supervisor, you will be responsible for overseeing the daily operations of the in-room dining, providing personalised service that meets the highest luxury standards. Ensure that guests receive impeccable service, quality food and beverages, and an exceptional dining experience in the comfort of their rooms.

RESPONSIBILITIES

• Ensure the prompt and accurate delivery of food and beverages to guest rooms, maintaining a standard of luxury and attention to detail.
• Anticipate guest needs and personalise the service to create memorable dining experiences.
• Resolve guest complaints or special requests in a timely and professional manner, ensuring complete satisfaction.
• Work closely with other departments to ensure smooth operations and a seamless guest experience.
• Supervise, train, and motivate the in-room dining team, ensuring they adhere to hotel service standards.
• Conduct pre-shift meetings to communicate daily priorities, special requests, or VIP guests.
• Monitor staff performance, provide coaching and development opportunities, and ensure proper grooming and uniform standards are met.
• Oversee the setup and breakdown of in-room dining trays, trolleys, and service stations, ensuring cleanliness and order at all times.
• Maintain a strong working knowledge of the menu, including ingredients and preparation methods, to assist staff and respond to guest inquiries.
• Ensure all food and beverage orders are accurately processed and delivered in a timely manner.
• Ensure compliance with health and safety standards, including proper food handling and sanitation procedures.
• Implement and uphold hotel policies and procedures, including security measures when delivering to guest rooms.
• Monitor guest feedback and reviews, implementing improvements to service where necessary.
• Create the work schedules, ensuring appropriate staffing levels for peak service times.

Discover a world of unparalleled perks tailored just for you:

• Competitive Salary, service charge and loyalty bony of £1,300.00 p.a.
• Employee Benefit Card – Discounted rates at Accor properties worldwide.
• Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
• Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
• Complimentary Meals While on Duty.
• Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
• Be Part of the Largest Hospitality Group in Europe.
• Exceptional Training and Development Opportunities through Apprenticeship Program.
• Global Growth Opportunities.
• Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
• Make a Difference with Corporate Social Responsibility and be a part of positive change.
• Social Events and Activities.

And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/