In Room Dining Supervisor - Full Time

As an In-Room Dining Supervisor, you will lead and support the In-Room Dining team in delivering exceptional, personalized service directly to our guests’ rooms. You will ensure seamless operations, uphold Forbes 5-Star standards, and create memorable dining experiences that reflect the luxury and excellence of Fairmont Pacific Rim.

Why work for Fairmont Pacific Rim?

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $33.30 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Supervise the daily operations of In-Room Dining, ensuring service excellence at all times
• Lead, coach, and support the team to deliver Forbes 5-Star service standards
• Ensure all orders are prepared, delivered, and presented accurately and on time
• Monitor quality, presentation, and consistency of all food and beverage items
• Handle guest inquiries, requests, and concerns promptly and professionally
• Coordinate closely with Culinary, Stewarding, and Front Office teams to ensure seamless service
• Conduct pre-shift briefings and support training and development of colleagues
• Assist with scheduling, payroll, and administrative duties as required
• Ensure cleanliness, organization, and maintenance of all In-Room Dining areas and equipment
• Uphold all health, safety, and liquor regulations
• Support inventory control, ordering, and cost management
• Other duties assigned

Your experience and skills include:

• Previous Food & Beverage experience, preferably in In-Room Dining or a supervisory role
• Strong leadership and team development skills
• Passion for guest service and luxury hospitality
• Excellent communication and problem-solving abilities
• Ability to multitask and perform under pressure in a fast-paced environment
• Strong attention to detail and organizational skills
• Knowledge of POS systems (e.g., Micros) is an asset
• Valid Serving It Right certification

Your team and working environment:

At Fairmont Pacific Rim, our Food & Beverage team is dedicated to delivering exceptional culinary experiences. As part of the In-Room Dining team, you will play an important role in creating personalized dining moments that reflect the luxury and service excellence of our hotel.

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS