Houseperson, Full-Time

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. 

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.  

Why work at Fairmont Waterfront?

• Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more! 
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Full rate of pay $32.18 per hour following 90 days of service

*full-time and part-time permanent status colleagues

At Fairmont Waterfront, an exceptional guest experience begins even before check-in and extends throughout every stay. As a Houseperson, the organizational support you provide to the housekeeping team will ensure our guest rooms are well equipped and welcoming – and our guests feel valued.

What you will be doing:

Reporting to the Director, Housekeeping responsibilities and essential job functions include but are not limited to the following:  

• Consistently offer professional, friendly and engaging service
• Ensure Housekeeping departmental standards are followed
• Maintain cleanliness of public areas, including but not limited to guest corridors, lobby, Health Club and restrooms.
• Support the housekeeping team by removing dirty linen, and collecting garbage and recyclables from guest rooms.
• Ensure laundry and housekeeping closets are stocked and organized.
• Clean and maintain back-of-house areas to ensure a tidy and safe work environment.
• Respond promptly to guest requests related to housekeeping, including delivering extra towels, bedding, or amenities.
• Assist with the delivery and pick-up of guest items as needed.
• Assist with deep cleaning tasks, including carpet shampooing and moving furniture.
• Collaborate with the housekeeping team to ensure high standards of cleanliness and guest satisfaction.
• Report maintenance issues or safety hazards to the appropriate department.
• Assist in room turnovers, ensuring rooms are properly stocked with amenities and linens.
• Handle lost and found items and assist with documentation and storage.
• Perform other duties as assigned by the Housekeeping Manager or Supervisor.

Your experience and skills include:

• Previous experience in housekeeping or hotel operations preferred.
• Knowledge of cleaning chemicals, supplies, and equipment is a plus.
• Strong attention to detail and ability to maintain high standards of cleanliness.
• Ability to work independently and in a team environment.
• Strong communication skills and the ability to interact with guests and team members professionally.
• Physical stamina to lift, carry, or move heavy items, bend, kneel, and stand for extended periods.
• Flexibility to work various shifts, including weekends and holidays.

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS