Housekeeping Trainer, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title:                                          Housekeeping Trainer / Supervisor  

Department:                                   Housekeeping                               

Inspired and Supported by:      Head Housekeeper & Executive Housekeeper      

Your purpose will be:

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Trainer will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont. Your main focus will be to ensure seamless running of the Housekeeping department and the development and training of the Housekeeping Colleagues.

You will be accountable for:

Reporting to the Executive Housekeeper, responsibilities and essential job functions include but are not limited to the following:     

Housekeeping Trainer/ Supervisor

A large part of your role is to train and develop the Housekeeping team; your duties will consist to:

• Implement, facilitate and oversee the Housekeeping training programs and ensure standards are followed
• Provide on-going coaching and guidance to the Housekeeping Colleagues to ensure consistency of service quality
• Create and develop the Housekeeping training materials and programs to meet the needs of the hotel
• Welcome new Colleagues, create and develop their welcome plans
• Facilitate departmental meetings, focus groups and team-building activities as required
• Ensure all team member training, documentation and testing is completed in the required time frame
• Participate to the Housekeeping Performance reviews and Carry out Housekeeping Colleagues Personal Development Plans
• Control the training cost and report to Assistant/Executive Housekeeper
• Co-manage the recruitment of new Housekeeping Colleagues
• Identify talents in the team
• Supervise hotel rooms when requires by the department
• Any other additional request that it is required in the department

Hands on Job/ Operational part of the role

As Trainer, we expect you to be hands on and other duties will involve:

• Able to Inspect Guest rooms / clean rooms etc while doing training.
• Cover Office Coordinator and Housekeeping Supervisor when business requires.
• Comply with all Health and Safety regulations
• Working different shifts, morning and evenings to be training the entire department. Weekends are also required.

Administrative part of the role

Your administration tasks will involve:

• Updating Standard Operating Procedures in the department.
• Creating Job task to improve logistics
• Keep records of trainings per person in the department
• Presentations to communicate to the team different standards etc

What you will need to do in this role?

• Previous leadership in hospitality and housekeeping experience required
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Outstanding communication skills, both written & verbal.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
• Enthusiastic and positive personality, empathetic and with the ability to build trusting and long lasting relationships
• Ability to focus attention on guest needs, remaining calm and courteous at all times and under pressure
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
• Hands on personality and fully flexible
• High level of attention to detail

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme