Housekeeping Team Leader

Situated in the vibrant heart of the Cultural Precinct near the beautiful South Bank Parklands, Novotel Brisbane South Bank places you, and our guests, just moments away from premier destinations such as the Brisbane Convention and Exhibition Centre, the Queensland Performing Arts Centre, and the Queensland Art Gallery.

Since welcoming our first guests in 2018, we've been dedicated to delivering exceptional, award-winning service and accommodation for both business and leisure travelers. Our ethos, "Hospitality is a work of Heart," drives us to create a warm and welcoming environment, ensuring our guests and team members feel valued and cared for.

At Novotel Brisbane South Bank, you'll have the chance to enhance your skills and elevate your career while helping to create memorable experiences for our guests.

The Housekeeping Team Leader is responsible for maintaining the cleanliness and organization of guest rooms, public areas, and facilities in the hotel, ensuring high standards of hygiene and guest satisfaction. This role involves supervising the housekeeping team, conducting inspections, managing inventory, and addressing guest complaints. The Housekeeping Team Leader plays a vital role in upholding the hotel's policies and procedures while fostering a positive work environment.

Primary Responsibilities:

• Monitor staff attendance, payroll, and room cleaning productivity to maintain cost-effectiveness and efficiency.
• Conduct daily inspections of guest rooms, public areas, and facilities to ensure cleanliness and alignment to brand standards.
• Maintain accurate inventory of stocks, guest supplies, and linens to prevent loss.
• Handle guest complaints by establishing positive relationships with guests, and addressing their needs promptly.

• Strong Leadership Skills: Ability to supervise and motivate the housekeeping team while maintaining disciplinary control.
• Attention to Detail: Keen eye for cleanliness and ability to conduct thorough inspections of rooms and public areas.
• Effective Communication: Excellent communication skills to handle guest complaints, liaise with staff, and report to management.
• Organization and Technology Skills: Proficiency in using IT Systems such as Microsoft Suite, HotSOS, or other software, to manage inventory, scheduling, and ensure efficient use of equipment.
• Problem-Solving Abilities: Capacity to address issues promptly, recommend improvements, and ensure a high standard of service.

Only candidates with valid Australian working rights will be considered for this position, as we are unable to offer sponsorship for this position.

What is in it for you?

• Join an award-winning team that thinks outside the box!
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Learn Your Way Academie
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit  https://careers.accor.com/