Housekeeping Supervisor (m/f/d)

The Hoxton, Charlottenburg (Berlin) - Housekeeping Supervisor

2023 sees The Hoxton take on Europe! We’re popping up in some of our favorite cities and we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin.  We are now looking for a Housekeeping Supervisor to join our team in The Hoxton Charlottenburg.

Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant and bar, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept. Our restaurant is the meeting of a North Indian communal eatery and a classic European cuisine. It brings together the characteristics of these two traditional restaurants - the tandoor ovens, Indian spices and marinades, select prime cuts of meat, and buzzing atmosphere.

Reporting to our Head Housekeeper, you will be responsible for supervising the cleanliness of our rooms and common areas, always ensuring our guests have a great time.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Role Overview

We are looking for an experienced and motivated Housekeeping Supervisor to join our team at The Hoxton. The ideal candidate will have a keen eye for detail, a passion for cleanliness, and the ability to lead and inspire a team of housekeeping staff to maintain the highest standards of hygiene and presentation throughout the hotel.

Key Responsibilities

• Supervise and coordinate daily housekeeping operations, ensuring all rooms and public areas meet our high standards of cleanliness and presentation.
• Train, motivate, and mentor housekeeping staff, fostering a positive and productive work environment.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to cleanliness and maintenance standards.
• Manage inventory of cleaning supplies and linens, placing orders as necessary to ensure adequate stock levels.
• Address guest requests and complaints promptly and effectively, ensuring guest satisfaction.
• Assist in the development and implementation of housekeeping policies and procedures.
• Collaborate with other departments to ensure smooth and efficient hotel operations.
• Maintain accurate records of housekeeping activities, including cleaning schedules, maintenance issues, and staff performance.

• Previous experience in a housekeeping supervisory role, preferably in a hotel environment.
• Strong leadership and team management skills.
• Excellent attention to detail and a commitment to high standards of cleanliness.
• Effective communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of housekeeping best practices and industry standards.
• Proficiency in using housekeeping management software is a plus.

What’s in it for you…

• The opportunity to bring an exciting new hospitality concept to Berlin (and Germany) and join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 
• 24 holidays (plus bank holidays) and extra time off to volunteer with one of our partner charities. 
• A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values. 
• The chance to challenge the norm and work in an environment that is both creative and rewarding. 
• Great discounts across the entire Ennismore family.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us. 
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.