- Integral
- Permanente
- Governança
- ACCOR
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Grand Mercure Dubai City, Dubai, United Arab Emirates
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REF58384L
Housekeeping Supervisor
Region
MEA SPAC
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- Manage and supervise all tasks of his/her staff
- Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
- Ensure that guest supplies are replenished
- Ensure guests’ requests are promptly and courteously met
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain equipment in proper state of cleanliness and repair
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Conduct regular room checklists
- Report unusual behavior/activities on floors to Assistant Housekeeping Manager
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policies
- Attend meetings and training sessions as required
- Fully understand the difference in guest levels (VIP) and in room categories
- Proven experience as a Housekeeping Supervisor in a luxury hotel or high-end residential setting
- Strong leadership skills with the ability to motivate and guide a diverse team
- Excellent organizational and time management abilities
- Outstanding communication skills, both verbal and written
- Proficiency in Microsoft Office applications and housekeeping management software
- Bachelor's degree in Hospitality Management or a related field (preferred)
- In-depth knowledge of housekeeping best practices, safety standards, and quality control procedures
- Strong problem-solving skills and ability to make decisions under pressure
- Exceptional attention to detail and commitment to maintaining high standards
- Customer-focused mindset with a passion for delivering exceptional guest experiences
- Flexibility to work various shifts, including weekends and holidays
- Fluency in English;
- Ability to work cohesively as part of a team while also demonstrating initiative and self-motivation
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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