Housekeeping Supervisor

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.

Starting Rate: $24.00 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.76.

Job Duties Include:

• Ensure service excellence through inspections, VIP arrivals, and addressing guest concerns.
• Coach, train, and manage team performance, fostering a motivated and high-performing team.
• Oversee daily housekeeping tasks, maintenance reporting, and adherence to safety and cleanliness standards.
• Manage supplies, deep cleaning initiatives, and special projects such as renovations.
• Work closely with other departments to ensure efficiency, guest satisfaction, and smooth operations.

Your Skills & Qualifications:

• Proficiency in English (both verbal and written) is essential.
• High school diploma or equivalent preferred.
• Minimum of 1 year of supervisory experience in a hotel housekeeping environment.
• Strong training and coaching skills, with a proven ability to develop team members.
• Experience with Hotel Property Management Systems, specifically Oracle.
• Familiarity with Amadeus (HotSOS) Housekeeping Software is a plus.
• Proactive with a keen attention to detail and a commitment to high standards.
• Strong organizational, leadership, and communication skills.
• Ability to clearly convey information and ideas to others.
• Quick decision-making ability, with a capacity to evaluate and choose the best course of action.
• Ability to work effectively under pressure and in fast-paced, high-stress situations.
• Skilled at listening, understanding, and resolving concerns or issues raised by coworkers and guests.
• Capable of performing duties with attention to detail, efficiency, accuracy, and a cooperative attitude, with minimal supervision.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

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