Housekeeping Room Attendant (PM)

Sofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today’s more demanding and more versatile consumers who expect and appreciate beauty, quality, and excellence. Each Sofitel property offers a genuine experience of the French “art de vivre.”

Sofitel Los Angeles at Beverly Hills is situated in West Hollywood, on the edge of Beverly Hills and just steps away from iconic landmarks; LA designer boutiques, contemporary art galleries and world famous spots. We blend Hollywood glamour, European elegance, and French style in an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.

Housekeeping Room Attendant
You are at the heart of the hotel! As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

Primary Duties:

• Service all rooms assigned on device
• Change all linen that requires changing while also respecting the conservation card program
• Provide all rooms with the following unless otherwise; trash removal, bed linen change, terry change (unless conservation card states otherwise), replenish bathroom amenities, clean and disinfect shower/tub/toilet/sink, vacuum room, dust throughout, verify behind bed/tables, chairs for any dropped item, replenish any other item that may need replacement throughout the room (directory, drawers, closet), remove any black marks on the wall
• If room is occupied, tidy up guest items
• Ensure that all linen and terry are without stains and rips
• Bring all trash to the service area in large clear bag
• The amount of items per room is properly placed; as stated in the standards (LQA)
• Advise the department if the room needs special attention; smell too strong, damages encountered, more than the norm in the room, smoking guest, guest who may have a pet, sensitive items left behind, blood on linen
• Bring all dirty linen to the closet
• Make sure the right chemicals are being used for the right areas of the room
• Ensure that room entry door is closed at all times
• Ensure that all outlets are in working order
• Make sure that all electronic items are in working; television, radio, lights, coffee maker, speakers, A/C,
• Call security if safe is closed and needs to be unlocked
• Bring down any lost and found and make sure that items are properly dated, signed and room numbered
• All phones and keys need to be returned and signed in before leaving for the day; anything forgotten, needs to returned immediately
• Never open the guest entry door to anyone; attendant needs to call security
• Always greet guest by name and make eye contact; whether it be in the room or in the hallway
• Make sure that grooming standards are followed and represented daily
• Basic knowledge of safety & security
• Other duties as assigned

• Warm and caring personality; previous housekeeping experience is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management                                            
• Standing and walking for long periods                                                  
• Attention to detail a must
• Organized
• Able to speak and understand basic English
• Be a team player
• Able to use an Apple/Android device
• Knowledge of chemicals and their use
• Knowing that grooming standards are a must and need to be followed
• Knowing when to recognize that room should not be sold due to damage, smell, or other maintenance issues

Confidentiality: All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Pay: $30.12 per hour

Schedule: Variable (PM)