Housekeeping Public Spaces Manager

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

Reporting to the Assistant Director of Housekeeping, the Public Spaces Manager is responsible for leading, coaching, and inspiring a Housekeeping Team of approximately 185 people in our 757- guest room and 2,28,000 Sq. Ft. Public Spaces.  We are looking for someone with a passion for people and a relentless commitment to ensure the highest levels of satisfaction for both our guests and colleagues.

Competitive Salary: $58,000 - $62,000 gross annually, based on previous experience & education

Job Duties Include:  

• Manage the Housekeeping attendants and Night team for Public Spaces cleanliness quality and completion of their assigned duties; which includes re-training, coaching, and performance managing if expectations are not being met
• Must have an extremely keen eye for detail and must be relentless in their pursuit of excellent service and cleanliness standards within the guest areas, the corridors and the surrounding environment
• Ensure proper closing of each floor and section; ensuring all back spaces and closets are clean and stocked
• Assume the duties of any other Housekeeping Managers when necessary, e.g. attend pre-con meetings, morning operations meeting, forecast meeting, etc.
• Establish goals, measurements and results for the department along with the Assistant Director of  Housekeeping
• Promote high morale through recognition and removal of identified barriers
• Organize and participate in colleague recognition events
• Responsible for coaching, developing and managing the performance of the Housekeeping team
• Plan and organize all deep cleaning cycles and projects relating to guest rooms and public areas
• Track and address all guest comments and concerns
• Provide necessary resources, functional tools and equipment to get the job done
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Monitor/revise as needed, departmental health & safety tools including ALLSAFE, WCB & WHMIS training programs, policies and practices
• Enhance and monitor department environmental initiatives and recycling programs
• Effective and timely interaction with all hotel departments
• Communicate effectively with the Maintenance department regarding guest rooms and public areas
• Adhere to all hotel environmental policies, programs and initiatives
• Other duties as assigned

Your Skills & Qualifications:

• Proven ability to successfully lead and motivate a large team
• Highly organized with a proactive approach to getting the job done
• Proven ability to perform under pressure in a fast-paced, team-based environment
• Minimum 1-2 years of experience at a Supervisory or Manager level within the Housekeeping or Front Office in a luxury hotel
• Computer literate in Property Manager and Microsoft Window applications is required
• Experience with Hotsos program would be an asset
• University degree or college diploma in hospitality management is an asset
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity and inclusion being woven into the fabric of our brand’s DNA. We pride ourselves on being an equal opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent, but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. 

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Hotels & Resorts/The Rimrock Banff and the extraordinary opportunities that exist within our resort!