1. Integral
  2. Permanente
  4. Governança


Fairmont Copley Plaza Boston, Boston, United States



Housekeeping Manager (PM)


Luxury & Lifestyle

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that works brings purpose to your life so that during your journey with us, you can continue to explore Accor's limitless possibilities. by joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Discover the life that awaits you at Accor, visit  https://careers.accor.com/

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Employee Benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Do what you love, care for the world, dare to challenge the status quo!


Job Description

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Inspect rooms to ensure that rooms are immaculately clean.
  • Coach staff immediately when under standard job was found with a timely follow through  
  • Flexible availability including nights and weekend required
  • Supervise work of Floor Supervisors, Turndown, Room Attendants, Housepersons, Public attendants, Laundry attendant and Heath club attendant.
  • Inspect Showrooms, VIP rooms and Turndown rooms aside from the regular assigned sections to ensure that rooms are immaculately clean.
  • Schedule/conduct staff meetings
  • Ensure that maintenance requests are followed up.
  • Responsible for training/enforcement of Hazard Communication and Blood-borne Pathogens Programs.
  • Responsible for interview applicants; training of staff members; handling all disciplinary issues.
  • Supervise and direct all activities of lobby, housemen, and laundry colleagues assigned to their areas
  • Communicate repair work and unsafe conditions to the appropriate department
  • Communicate in room changes and any room status changes to the Front Desk
  • Assist with the training of all new hires and the retraining of senior colleagues
  • Plan and coordinate daily staffing needs and make any necessary changes
  • Plan, schedule and execute special projects such as general cleaning and carpet shampooing
  • Ensure that par stocks (linens and amenity supplies) are maintained at specified levels, follow up on any waste detected, and take recurring corrections
  • Assist with the preparation of the weekly payroll
  • Assist with the preparation of the weekly schedule
  • Other additional duties may be assigned by management


  • Must have knowledge of the entire housekeeping operation including payroll, cost controls, scheduling, inventory control, ordering, colleague coaching & counseling and performance reviews.
  • Ability to work well under pressure
  • Willingness to work a flexible schedule
  • 2-3 years of Housekeeping Supervisory experience required
  • Multilingual ability an asset – preferably English/Spanish
  • Proficiency with Opera 

Additional Information

A team devoted to service and accuracy as they work with team members from other departments in an environment where learning and growth are continual.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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