Housekeeping Manager

Sofitel Bali Nusa Dua Beach Resort is a French-inspired luxury 5-star beachfront resort with tropical gardens and sophisticated, modern architecture. Part of the MyResorts program featuring exclusive experiences for ALL members, it offers 413 rooms including 39 suites and villas with complete resort facilities: 3 restaurants, 2 bars, a Club Millesime VIP Lounge, Sofite FITNESS, Sofitel SPA, outdoor and indoor kids club and 24 function rooms including a Grand Ballroom and a Beachfront Ballroom.

This luxury beach resort is located within the exclusive resort area in Nusa Dua, Bali with stunning sunrise, pristine beach, and a beachside pathways stretched over 7 km, perfect for morning walks or a cycling tour.

• Manage and coordinate all housekeeping operations, including guestrooms, public areas, and back-of-house spaces
• Develop and implement efficient cleaning procedures and quality control measures
• Train, supervise, and motivate housekeeping staff to maintain high standards of cleanliness and guest satisfaction
• Conduct regular inspections of guestrooms and public areas to ensure compliance with hotel standards
• Manage inventory of cleaning supplies and equipment, ensuring cost-effective operations
• Collaborate with other departments to address guest needs and resolve issues promptly
• Implement and maintain health and safety protocols in accordance with local regulations and company policies
• Handle guest complaints and feedback, taking appropriate action to ensure guest satisfaction
• Prepare and manage departmental budgets, controlling expenses while maintaining quality standards
• Develop staff schedules to ensure optimal coverage and efficiency
• Stay updated on industry trends and implement innovative housekeeping practices

• Minimum of 2 years' experience in a supervisory capacity within a hotel environment
• Proven track record of at least 2 years in hotel housekeeping operations
• Bachelor's degree in Hospitality Management or related field (preferred)
• Fluency in English, both verbal and written
• Demonstrated leadership and team management skills
• Strong organizational and time management abilities
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Experience with hotel Property Management Systems (e.g., Micros-Fidelio, Amadeus)
• Knowledge of health and safety regulations in the hospitality industry
• Ability to manage budgets and control expenses effectively
• Proven training and mentoring skills
• Detail-oriented with a keen eye for cleanliness and presentation
• Flexibility to work varying schedules, including weekends and holidays
• Punctuality and reliability in attendance and job performance