Housekeeping Manager

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The Housekeeping Manager is a pivotal role responsible for ensuring the highest standards of cleanliness, guest service, and team performance across guest rooms and public areas. This position requires exceptional leadership, staff management, and operational expertise to maintain grooming standards, resolve guest concerns, and collaborate effectively with other departments for optimal efficiency.

Key Responsibilities:

• Lead and motivate the housekeeping team with strategic direction, ensuring fair and consistent practices in staff scheduling, attendance management, and disciplinary matters.

• Monitor and enforce cleanliness standards in all areas, addressing guest feedback professionally and promptly.

• Prepare and submit weekly schedules, comprehensive monthly reports, and accurate annual departmental budgets.

• Exercise strong control over the department’s Profit & Loss (P&L), ensuring compliance with budget constraints, and provide three-month projections and full-year forecasts.

• Actively participate in interdepartmental meetings, effectively communicating and implementing new policies or procedures.

• Implement and oversee cost-efficient stock and linen management systems.

• Conduct operational analyses and provide data-driven recommendations to improve service quality, increase revenue, and reduce costs.

• Minimum 3–5 years of relevant experience in Housekeeping, with at least 3 years in a managerial role.

• Bachelor's Degree or Diploma in Hospitality Management or a related field.

• Experience working in a multi-cultural environment.

• Proven leadership and interpersonal skills with the ability to motivate and manage a team.

• Strong organizational abilities and the capability to work independently.

• Bilingual preferred (English and Mandarin) to effectively communicate with Mandarin-speaking colleagues and vendors.